FH

FREDERICK HOLCOMBE JR

adxth0@r.postjobfree.com 312-***-**** Chicago, IL 60628

Sales and Customer Service: Sold Term Insurance, Final expense insurance, Medicaid Health Insurance, annuity and mutual fund policies to clients of various ages and financial status. Conducted financial needs analysis. Suggested and sold appropriate beverage and food combinations. Upsold guest on food and drink items. Build restaurant guest counts by promoting specials and building a regular clientele. Continually developed a favorable rapport with managers, customers and staff.

Management: Manage restaurant activities for an entire shift. Trained new employees and procedures and mentored individuals on an ongoing basis. Coordinated activities, administered policy, handled performance problems. Managed activates for wait staff, counter staff, kitchen preparation line and cooks, catering, busing and janitorial crews. Exhibited leadership ability and creativity while maintaining order. Cash Handling and Management

Hospitality and Guest Service

Bar Operations and Logistics

Time Management

Cleaning and Sanitizing

Multitasking and Prioritization

Inventory Controls

Training and Mentoring

Relationship Building

TGI Fridays/ Midway Bedford Park, IL

MIXOLOGIST & BREW MASTER

04/2014 - 11/2015

Complected TGI Friday's bartending certification.

Properly and promptly prepared, garnished and served drinks to guest. Observed each guest to make appropriate beverage and food recommendations.

Upsold guest food or drink items when appropriate. Accurately rung up all orders in the POS system.

Build guest count by promoting specials and building a regular clientele. Managed cash and credit receipts.

Maintained inventory.

Buffalo Wind Wings Homewood, IL

SHIFT MANAGER

05/2010 - 11/2011

Managed entire shift staff and operations including wait staff, counter staff, kitchen preparation line and cooks, catering, busing and janitorial crews. Tracked and maintained inventory, including food, utensils and spirits. Host Fantasy Football draft events.

Functioned as a bartender.

Recorded cash and credit receipts.

Monitored and made daily deposits.

Trained and mentored new employees to maximize teem performance. TGI Friday's/Downtown Chicago

Chicago, Illinois

SERVER

Properly and promptly prepared, garnished and served drinks to guest. Observe each guest to make appropriate beverage and food recommendations.

Summary

Skills

Experience

04/2005 - 03/2010 Build guest count by promoting specials and building a regular clientele. Upsold guest on food and drink items when appropriate. Accurately rung up all orders in POS system.

Maintained inventory.

Managed cash and credit receipts.

Maintained a warm and welcoming atmosphere.

Verified age of all guest ordering alcoholic beverages. Strictly adhered responsible alcohol service standards. Spirit of Chicago/Navy Pier Chicago,

Illinois

SERVER/BARTENDER

05/2009 - 12/2009

Monitor guest for intoxication and immediately report concerns to management, contributing safe and welcoming environments for all patrons.

Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Help customers place orders, explained menu items and suggested appropriate options for food allergy concerns.

Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Prepare beverages and filled orders for customers.

Create orders, document special requests, and follow up with kitchen personnel to foster top-quality service and minimize complaints. Redfish Chicago, Illinois

SERVER

09/2007 - 07/2009

Properly and promptly prepare, garish, and served drinks to guest. Observe each guest to make appropriate beverage and food recommendations.

Upsold guest on food and drinks items when appropriate. Accurately rung up all orders on POS system.

Build guest count by promoting specials and building a regular clientele. Manages cash and credit receipts.

Maintain Inventory.

James H Bowen HS Chicago, IL

High School Diploma

06/1997

TGI Friday's Bartending School, Chicago, IL

04/2014 Bartending Certification

Professional Bartending School, Chicago, IL

01/2006 Bartending School Certification

Education and Training

Continuing Education

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