Henderson, NV ***** 716-***-**** adxtgx@r.postjobfree.com

MICHELLE MAYER

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements to promote higher sales, maintaining accurate records of all transactions to maximize business revenue. Persuasive in negotiating contracts and diplomatic in communicating with customers to build long-term, productive relationships. Organized and dependable successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Well-qualified, successful in prioritizing and multitasking to meet high-volume inspection demands. Sound judgment and expertise in field evaluations. Experienced with assessments and documentation reviews.

PROFESSIONAL

SUMMARY

SKILLS Dependable and

Responsible

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● Decision Making

● Problem-Solving

Teamwork and

Collaboration

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● Self-Motivated

Organization and Time

Management

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Good Communication

Skills

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● Customer Relations

Customer Order

Management

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● Complaint Reviews

● Problem Resolution

High-Volume Call

Environments

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● Telephone Etiquette

● Sales and Upselling

Ability to Work

Independently

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Calm and Professional

Under Pressure

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Administrative and Office

Support

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Effective Written and

Verbal Communication

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CUSTOMER SERVICE SPECIALIST 03/2022 to Current

Immaculate Carpet Care And Restoration, Las Vegas, NV WORK HISTORY

Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

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Took payment information and other pertinent information such as addresses and phone numbers to place orders.

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● Resolved concerns with products or services to help with retention and drive sales. Answered average of 80-100 calls, emails addressing customer inquiries, solving problems and providing product information.

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Applied basic sales strategy to engage customers and present solutions to suit individual needs.

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● Described product highlights and benefits to help guide purchasing decisions. Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.

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● Received new orders, prepared documentation and assigned personnel. Facilitated communications between customers and field personnel to answer questions or resolve concerns.

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● Maintained updated and detailed records of calls in physical and electronic database.

● Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

● Worked closely with manager to provide effective assistance for business operation. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

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Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.

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● Worked closely with coworkers to strategically plan for company growth.

● Authored clear and professional business documents. PROPERTY INSPECTOR 07/2021 to 03/2022

Era Property Management, Las Vegas, NV

SALES ASSOCIATE 05/2021 to 07/2021

Mirage Hotel & Casino

JEWELER 04/2009 to 09/2014

S And E Jewelers

JEWELERS SALES ASSOCIATE 06/1998 to 12/2001

Firth Jewelers

Fielded phone calls from clients when office manager was unavailable and provided informative answers to questions.

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● Gathered data, physical samples and photographic evidence of alleged issues.

● Made and submitted reports detailing finding and any actions taken.

● Documented recurrent issues and worked with contractors to prevent re-occurrence.

● Completed inspections of current construction, refurbishment and repair projects.

● Prepared specifications, solicited bids and approved subcontracts for building services.

● Completed final move-out walk-throughs with tenants to identify required repairs. Worked with local vendors to coordinate all repairs and submitted estimates for owners for approval

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● Kept record's of all annual inspections worked with owners for final approval of repairs Provided photographic documentation for tenant responsibilities, did final reconciliations of tenants accounts

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Examined relevant documents prior to inspections in order to become acquainted with property features.

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● Completed thorough written descriptions and took photographs to document conditions.

● Drafted detailed reports on findings of inspections.

● Maintained excellent attendance record, consistently arriving to work on time.

● Completed paperwork, recognizing discrepancies and promptly addressing for resolution. Worked independently do site inspections all through the vegas area driving over 250 mile per week

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● Demonstrated respect, friendliness and willingness to help wherever needed. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

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● Engaged with customers to effectively build rapport and lasting relationships.

● Prepared merchandise for sales floor by pricing or tagging.

● Helped customers locate products and checked store system for merchandise at other sites. Trained and developed new sales team associates in products, selling techniques and company procedures.

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Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

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● Prepared large cash deposits with zero discrepancies.

● Provided positive first impressions to welcome existing, new and potential customers.

● Achieved perfect attendance and on-time record.

Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.

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Checked completed jewelry pieces to evaluate quality and made adjustments to align with customer demands.

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Met with customers throughout jewelry making processes to define needs and expectations, discuss budgets, showcase designs and assess satisfaction.

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University of Buffalo, Amherst, NY

Some College (No Degree), Engineering (Pre-Engineering) Academy of The Sacred Heart, Clarence, NY

High School Diploma

EDUCATION

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