JILL PEREZ

PLANT CITY, FLORIDA

813-***-**** adxtec@r.postjobfree.com

Profile

Highly focused and detail-oriented Customer Service Representative who thrives under pressure and works efficiently in a fast paced environment. Dedicated and loyal service provider who prioritizes clients’ needs and services.

Skills & Attributes

Proficient Multi-Tasker

Excellent Time Management

Sound Decision Making

Strong Problem Solving Skills

Outstanding Communication Skills

Experience

Circle K, Plant City FL

Position: Customer Service Representative 10/2022-03/2023

Description: customer sales, resolved customer complaints, lottery sales, general cleaning, food preparation

monitored food expiration times and dates, followed company policies.

Wipro, Tampa FL

Position: Student Loan Advisor 02/2022-09/2022

Description: Call center representative. Assisted student with understanding payment options and programs available

HCA Florida South Tampa Hospital, Tampa, FL

Position: Staff RN 08/2021-01/2022

Description: Provided care for patients in an oncology setting. Followed care plans and unit protocols to care for critically ill patient

Solaris Healthcare, Plant City, FL

Position: Staff RN 09/2020-07/2021

Description: Assess and monitor residents for changes in condition. Follow medication orders and wound care instructions.

South Florida Baptist Hospital, Plant City, FL 10/2018-11/2019

Position: Staff RN

Specialty: Medical Surgical

Description: Assessed patients using the NIHSS to develop care plans. Monitored stroke and med/surg patients for changes in condition while working closely with team members to provide the best outcomes possible.

Acute Quality Staffing, Tampa, FL 03/2018-10/2018

Position: Agency RN

Specialty: Medical Surgical/Telemetry

Description: Provide care for patients in many situations at local Tampa area hospitals.

Reston Hospital Center, Reston, VA 11/2017-02/2018

(Concentric Staffing Solutions, Scottsdale, AZ)

Position: Travel RN

Specialty: Medical Surgical

Description: Managed care for a diverse range of patients in an acute care setting.

North Florida Regional MC, Gainesville, FL 11/2016-11/2017

(Concentric Staffing Solutions, Scottsdale, AZ)

Position: Travel RN

Specialty: Medical Surgical, Neurology

Description: Assessed patients using the NIHSS to develop care plans and monitored stroke and

spinal surgery patients for changes in condition.

Lakeland Regional Medical Center, Lakeland, FL 06/2015-11/2016

Position: Staff RN

Specialty: Medical-Surgical, Oncology

Description: Provided care for patients in an oncology setting. Followed care plans and unit protocols to care for critically ill patients.

Metropolitan Travel Services, Annandale VA

Senior Travel Consultant 02/2003-3/2001

Managed convention travel, quality control, training, ticketing, exchanges and credit card reconciliation, ARC reports

Boeing Travel Management Company, Washington DC

Senior Travel Consultant 05/1994-12/2001

Domestic and international travel, ordered and monitored ticket stock, tracked refunds and debit memos,

Correspondence.

Mark Moseley’s Travel, Fairfax, VA

Corporate Travel Consultant 06/1988-05/1994

Domestic and international travel, car and hotel reservations, maintained employee and customer profiles, resolved client complaints.

Education

Jersey College School of Nursing, Tampa, FL

February 2015 – Registered Nurse

Jersey College School of Nursing, Tampa, FL June 2013 - Licensed Practical Nurse

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