Care Representative Customer
Resume:
CONTACT **** ********** **** *** *,
Winston-Salem, NC 27106
E-mail: adxte8@r.postjobfree.com
Phone: 743-***-****
Denny's July 2013 — March 2015
Wal-Mart Supercenter March 2015 — April 2017
Conduit Global April 2017 — August 2017
Sprint by Wireless Express October 2017 — February 2019 Sierra Donielle Simmons
QUALIFICATIONS
Experienced in more than 5 years of customer service Highly organized, with great attention to detail and follow through Hard working and detail oriented. Excellent problem solving skills. Flexible; able and willing to learn new things.
Strong ability to multitask in fast-paced environments Skilled at anticipating, identifying and fulfilling needs and concerns of customers Strong work ethics
WORK EXPERIENCE
Server
Radiate positive energy and always smile to make customers feel welcome The exchange of currency for goods
Handle customers disputes in a calm, neutral, and helpful way to provide i nformation about items and make buying suggestions
Manage change and credit cards
Cashier
Greet customers as they arrive
Take payment in exchange of goods sold
Bag items sold
Provide information about items and make buying suggestions Manage change and credit cards
Customer Care Representative - Verizon Wireless
Talk to customers over the phone to support and resolve queries Maintain and update customer information as necessary Protects and secures customer’s personal information Resolve and de-escalate customer concerns, using empathy Escalates calls to supervisor when necessary and appropriate Sierra Donielle Simmons 1
Randstad-Alight Solutions March 2019 — February 2020 First Horizon November 2021 — April 2022
Harmony at Brookberry Farm July 2022 — December 2022 Harmony at Brookberry Farm December 2022 — May 2023 Lead Retail Consultant
Achieving individual sales working
Meeting or exceeding key performance objectives
Providing total sales solutions to customers
Accurately setting up accounts so customers can use their new devices Handle customer billing
YSA Customer Care Representative
Handling High Call Volumes
Using interpersonal skills
Working with a team
Handling healthcare claims
Handling with participants account problems
Setting up call backs for escalations
Card activation
Explaining how to submit claims
Setting up direct deposit for participants reimbursements Customer Care Rep
Handling High Call Volumes
Using interpersonal skills
Working with a team
Helping customers with account problems
Setting up call backs for escalations
Card activations
Transferring funds from one account to another
Providing account balance
Concierge
Greeting all visitors to the community
Answering the telephone, transferring calls to appopriate party, and taking accurate messages. Monitors walkie-talkie, door security system and fire panel as needed. Monitors resident sign-in and sign-out log and the visitor registration log Activites Assistant
Assists residents as necessary when going to and from activities Encourages participation through a friendly, welcoming attitude Leads and assists resident activities as requested Helps maintain equipment as necessary
Attends in-services and staff meetings as assigned Completes all other duties as assigned
EDUCATION
Sierra Donielle Simmons 2
Carver High School August 2011 — June 2012
Diploma
Winston-Salem, North Carolina
REFERENCES
Lisa Wilson
Former Co-Worker at Wal-Mart
Erin Mickey
Former Assistant Manger at Sprint
Shanice Hill
Former Co-Worker at Wal-Mart
Jacqueline Colon
Close Friend of 7 years
Sierra Donielle Simmons 3
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