Support Representative Administrative Assistant

Ayo Olanipekun

Plano, Texas 512-***-**** *******************@*****.***

EDUCATION

Bowen University Oyo State, Nigeria

BS in Communication and Information Sciences, 2017

WORK EXPERIENCE

BC TWENTY LLC April 2021-Date

Customer Support Representative

Handle 90+ calls with duties including signing up new customers, retrieving customer data, and presenting relevant product information.

Properly direct inbound calls in phone queues to improve call flows

Create and maintain customer logs and book-keeping spreadsheets.

Increased customer engagement by 15% through proactive follow ups and intercom chat platform.

CC HUB Nov. 2017-Mar. 2021

Administrative Assistant

Gathered, updated, and tracked project dates, and status information

Organized office transition from paper invoices to QuickBooks and online invoices

Researched alternative sources for products to ensure competitive pricing.

Trained 3 administrative assistants on customer service, and other office procedures; including maintaining files, and sending correspondence.

SKILLS

Microsoft office, Microsoft Teams, Problem-solving, Active listening, Written/Verbal Communications skills, Interpersonal skills, Organizational skills, Work ethic, Fast learner, Critical thinking, Time Management, Multi-tasking.

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