CURRICULUM VIATE

CHARLES KAMAU MUGWE

P.O. BOX **989 – 80100

Mombasa, Kenya

Cell Phone: +254********* / +974********

Email: adxtc1@r.postjobfree.com

Career Objective:

To be a member of the organization work force that will seize opportunities and effectively maximize on available resources to attain the organizations goals. My task is to acquire experience knowledge and develop myself as an individual as well as contributing positively to the organization’s progress.

Professional Summary:

I am friendly, customer-oriented professional with 5 years of experience working with individuals and teams of different cultures and nationalities.

Work Experience:

MSC CREW WORLD EUROPA

Food & Beverage Head Waiter & Supervisor Dec 2022 – March 2024

Aleph Doha Residences Curio Collcetion By Hilton Food & Beverage Supervisor

March 2020 – Dec 2022

Supervision /support of professional welcoming & sales oriented services.

Ensuring the correct handling of all product materials & equipment.

Ensuring absolute cleanliness and order in accordance with HACCP rules.

Operation of service procedures according to standards e.g menus, decorations.

Organization and execution of F&B related ship functions as special events.

Performance according to company standards and HACCP rules.

Recommend property facilities and assist guest with information and special request.

Enforce and monitor that all operational standards as per our policies SOP and quality measures are in place at all times.

Support the restaurant manager to supervise the room service and side duty schedules for all positions to ensure compliances and follow through.

Oversee the daily operations of the outlet and manage swift effectively to assure smooth and effective overall operation.

Maintain a good relationship and steady commotion with the sour chef and his team particularly during operation hours.

Ensure that all reservations are managed well within the outle and seating capacities are effectively maximized.

Support the outlet managed in all operational administrative aspects of the restaurant anf able to prioritize the required level of engagement in both areas depending on the business volume and other related parameters and take charge of the outlet.

Sheraton Dubai Jumeirah Beach Resort

Food and Beverage Supervisor

Feb 2018 - Feb 2020

Nyali International Beach Hotel & Spa

Mombasa, Kenya.

Food & Beverage Supervisor

Nov 2016 – Jan 2018

Qualification:

Execute outlet operations including food and beverage promotions, customer service and inventories.

Ensure POS and cash handling procedures are followed as per company policy. Analyze outlet sales items on monthly and quarterly basis.

Maintaining and demonstrating strong knowledge of food and beverages and trends within the hospitality industry.

Leading the front of the house employees in training them the restaurant procedures of services.

Deputize for restaurant manager in his/her absence when necessary liaise and perform other duties as assigned.

Ensure proper maintenance, cleaning and operations performance of the outlet. Services supervision duties by delegating responsibilities, scheduling, coaching and correcting, evaluating, PDR, training and mentoring employees.

Create WOW moment to surprise and delight guests in the room service and restaurant through gesture and other action.

Able to operate the required steps on the point of sales systems( POS) in order to process food and beverage order.

Having good understanding of the outlet concept and food and beverage offering and able to verbally explain these to the guests and customers .

January 2017 – May 2017

SAAS Computer College

Certificate in Computer Software

February 2017 – December 2018

Kenya Utalii College (KUC)

Tourism and Hotel Management (Diploma)

January 2013 – November 2016

Imara Secondary School

Kenya Certificate of Secondary Education (K.C.S.E)

February 2004 – November 2012

Kengeleni Primary School

Kenya Certificate of Primary Education (K.C.P.E)

February 2020 – march 2020

Bandari Maritimes College

Standards Training & Certificate of Watchkeeping

Working Skills:

Outstanding communication and interpersonal skills

Excellent analytical and organizational skills

General people management skills

Personal Details:

Good supervisory skills and ability to manage high volume work flow

Ability to maintain good relationship with co- workers

Date of Birth

10 September 1999

Gender

Male

Nationality

Kenyan

Religion

Christian

Marital Status

Single

Language fluency

English fluent, French, basic Arabic

Passport No.

AK0075371 (valid till 2028)

References:

Upon request

Contact this candidate