Amy L. Daum

Summary of Qualifications

Compassionate, professional and well organized

Excellent at multi-tasking in a fast-paced environment while meeting customer needs

Works well independently as well as part of a team Job Related Skills

Administrative

• Checking patients in and out, scheduling X-rays, MRI's and Cat scans, as well as a variety of orders

• Coordinating communication between doctors

• Maintaining and preparing triage boxes

• Operating office machines: photocopiers, scanners, facsimile, voice mail systems and personal computers

• Answering telephones, direct calls and taking messages

• Entering data to update databases with great accuracy

• Managing filing systems, recording information, updating paperwork and maintaining documents Teaching

• Instructing students individually and in groups with various teaching methods: lectures, discussions and demonstrations

• Establishing clear objectives for lessons, units and projects

• Assessing reading performance, abilities, interests, learning and motivation of 200 students, bimonthly Receptionist

• Communicating with customers and employees to answer questions, disseminate or explain information, take orders, and address complaints

• Greeting, registering, and assigning rooms to guests of hotel

• Contacting housekeeping or maintenance staff with guests' problems Trainer

• Adapting teaching methods and instructional materials in quarterly development meetings

• Facilitating principles and methods for curriculum and training design for faculty

• Analyzing test data and training teachers to target low scoring individuals

• Assessing implementation and outcome of specific training and teaching strategies Employment Experience

Aspen Dental Front Desk Cortland, NY 2019 to 2020

Patient Services Representative Cayuga Medical Associates Ithaca, NY 2016 to 2018 Front Desk Attendant Comfort Inn Cortland, NY 2013 Resort Clerk Agent Greek Peak Mountain Resort Cortland, NY 2013 Master Trainer Gerald Adams Elementary School Key West, FL 2009-2010 Reading Teacher/Assessor Charlotte Valley School District Oneonta, NY 2005-2008 Certifications

General Education Grades K-6 Florida State University Tallahassee, FL Education

SUNY Fredonia Fredonia, NY B.S. Elementary Education SUNY Fredonia Fredonia, NY B.S. Sociology

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