Customer Service Representative

Anh Nguyen

'**) *** **** Vnguy*** @fiu.edu https:/www-linkedin.com/in/anhthivannguyen-

EDUCATION

nal University (FIU) Exp. May 2025

Bachelor of Health Service Administration Miami, FL

Scholarship: Gold & Blue Merit, Bames and Noble, George Minutaglio Italian Grill First Generation Scholarship

WORK EXPERIENCE

FIU Student Onsite Representative JUN. 2022 - Present

Wells Fargo Miami, F!

© Transform the event space into an appealing focal point, capturing the attention of attendees

ngage with 30 + students to promote financial literacy and provide valuable banking resources tailored to their

needs

Interact with students during orientations and other student-focused events, showcasing Wells Fargo’s commitment

to their financial journey by providing information, and resources, and representing the range of student-relevant

products and services available onsite

Manager Oct. 2022 - Present

TEA 05 Miami, FL

© Describe 30 + menu items to customers or suggest products that might appeal to them.

© Educate 10 + employees to improve their customer service skills and perform quality checks on the food

© Complete up to $0 beverages orders daily to be exacting standards of tea recipes, delivering consistent quality

Waitress Jun, 2021 - Jun 2023

Pho 79 Miami,

© Explain how various menu items are prepared, describing ingredients and cooking methods

© Optimize my full attention to what other people are saying, taking time to understand the concern

© Insure with $0 + customers to make sure that they are enjoying their meals and take action to correct any problems

LEADERSHIP & VOLUNTEER

Beta Omega Brother Treasure Committee Member Oct. 2022 - Present

Alpha Kappa Psi Co-Ed Professional Business Fraternity Miami, FL

© Conducted 30+ professional interviews with Brothers, Alumni, and Skilled Professionals

© Completed an 8-week rigorous pledge process in order to enhance professional development

© Coordinated fundraising eventst to provide networking as well as rasing an average of $200 per event.

Member Recruitment Committe Feb. 2022- Present

FIU Student Ambassador Miami, FL

ngage and network with 5 +Florida International University officials, donors, alumni, and staff administration

© Strengthen knowledge of campus information for schedule tours to increase funding for the Alumni Association

© Achieve leadership skills by participating in retrers and networking opportunities with scholarly and business leaders

OTHER

Languages: Vietnamese (Native Proficiency), English (Bilingual Proficiency)

Certifications: Florida Department of Financial Life Insurance License

Microsoft 365: Word ( Beginner), Powerpoint ( Beginner)

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