Mortgage Loan Processor (Remote)

Stacie Robbins

424-***-**** *****************@*****.*** https://www.linkedin.com/in/stacierobbins/

Mortgage Loan Processor

Known for expertise and high-quality production in processing various types of mortgage loans, customer experience, excellent communication skills, excel in process driven environments and maintain impeccable attention to detail. Thrive in challenging dynamic environments and continuously utilize research and training for professional development and to share knowledge.

Qualifications and Areas of Expertise

FNMA FHLMC FHA VA Jumbo HELOC DPA WebLG and FHA Connection Disclosures Loan Documentation Escalations Property and Fraud Research Fast Paced High Producer Cross Functional Collaboration and Oversight TRID Deadline Driven Process Development Tech Savvy MS Office and Office 365 including Teams Written and Verbal Communication Customer Experience

Licenses and Accreditation

California Real Estate License 2004 (Current)

NMLS License 2018 (Current)

Florida State NMLS License (Pending)

Professional Experience

Processor II

Finance of America Mortgage LLC,

Pasadena, CA (Remote)

November 2020 – November 2022

Processed and maintained pipeline of various types of products in the LOS, initial approval through funding.

Funded $10MM+ monthly with 90% funded within 15 days of approval.

Managed a pipeline of 30 – 40 loans with zero buybacks.

Identified and researched potential fraud and risks, and recommended solutions.

Processed Changed Circumstances and sent Re-disclosures, and prepared Closing Disclosure.

Coordinated with all stakeholders to secure borrower and third-party documentation and reports.

Evaluated credit, income and asset documentation to ensure balances are updated in LOS and that condition requirements have been fulfilled and eligibility maintained.

Collaborated with underwriting on solutions and guidelines to facilitate loan approval.

Monitored borrower credit reporting and assist in re-structuring loans.

Senior Loan Processor

Loan Backup, Inc

Simi Valley, CA (Remote)

May 2015 – November 2020

Maintained working knowledge of lender requirements at approximately 25 various lenders and was competent in each lender’s online portal. Partnered with brokers and loan officer clients to process and restructure deals.

Funded an average of 25 loans per month with a pipeline of 30-40 files.

Onboarded, trained, and managed new processors.

Exceeded standard processing time by 40% by creating templates and improving processes.

Stacie Robbins ******.*******@*****.*** Page Two

Reduced company-wide processing time by 30% through the same improvements.

Increased loan volume by 75% by developing a targeted website and email strategies as shown through analytic reports.

Coordinated with contributing parties including loan officers, loan assistants, underwriters, account managers, and third-party service providers for documents and reports needed.

Assisted with re-structuring loans.

Short Sale Escalations Specialist

Bank Of America

Simi Valley, CA

October 2013 – May 2015

Managed and resolved short sale process complaints from civilian and military customers and complaints received by senior partners and the Office of the President.

Achieved a 95% approval rate while maintaining and processing a pipeline of 50+ short sale files.

Maintained 98% QC score throughout tenure.

Awarded Officer designation by the department Vice President and received several awards for Customer Experience, Teamwork, File Documentation, and Going the Extra Mile.

Invited to participate in executive round tables and promoted twice.

Short Sale Negotiator II

Bank Of America

Simi Valley, CA

January 2010 – October 2013

Processed default short sales and proactive short sales on conventional loans in a fast-paced and extremely high-volume environment.

Achieved a 95% approval rate while maintaining and processing a pipeline of 50 - 250 files.

Mitigated over $25MM in losses annually by negotiating for borrower contributions.

Awarded numerous times as top producer of approvals and Teamwork and Voted MVP by peers.

Maintained stellar communication in accordance with the Service Level Agreements (SLAs).

Education

Marketing and Computer Information Systems

Florida Atlantic University

Associate of Science (AS), Paralegal

Florida Metropolitan University

Associate of Arts (AA), Computer Science

Central Florida Community College

IT Hardware and Software Support

StationX (Pending CompTIA A+ exam and certification)

Additional Relevant Experience

Coldwell Banker Mammoth Real Estate, Mammoth Lakes, CA, Real Estate Sales/Web Manager

Sales of vacation and investment properties and created and managed online presence.

Century 21 Mammoth Realty, Mammoth Lakes, CA, Marketing Manager

Created property advertising and marketing strategies including creating and managing digital content.

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