Data Entry Customer Service

Annie Chung

***********@*****.*** 510-***-**** Boerne, TX 78015

SUMMARY Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal- oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight.

SKILLS

• Billing and invoicing

• Customer satisfaction

• Spreadsheet development

• Schedule and calendar management

• Database management

• Team collaboration

• Verbal and writing communication

• Handling payments

EXPERIENCE CLERICAL MANAGER – Alameda County Social Services Agency - Oakland, CA 07/1997 - Retired

• Delivered high-quality customer service through deep commitment to knowledge and performance.

• Observed deadlines, enabling timely completion of tasks.

• Supported office clerical functions using word processing and other software, email and office machines.

• Oversaw office inventory by restocking supplies and submitting purchase orders.

• Assisted team members with special projects by coordinating records and resources to meet expected requirements.

• Followed confidentiality rules to preserve data quality and reduce potential information compromise.

• Implemented practical file system with smooth data gathering and presentation criteria and trained staff on use.

• Prepared packages for shipment by generating packing slips and setting up courier deliveries.

• Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.

• Answered multi-line telephone system and routed calls to appropriate personnel.

• Trained office professionals on administrative procedures to keep file handling consistent and accurate.

• Contacted customers about changes or updates in accounts and communicated potential problems.

• Collected and entered payment data into system, maintaining complete confidentiality and accuracy

• Documented office procedures and processes into County manuals for administrative personnel use.

• Supervised (20) plus staff and strategically delegated work assignments to meet office administrative needs.

• Identified issues and utilized emotional intelligence and diplomatic communication to defuse.

Education California State University - East Bay Hayward, CA 94544

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