Customer Service Call Center
Resume:
Wil'Sean Perry
Jacksonville, FL *****
***********@*****.***
Professional Strengths: Dependable, leader, consistent, task driven and administrative Willing to relocate: Yes (open to anywhere)
Work Experience
E&D Maintenance (Staff Supervisor)
Jacksonville, FL
August 2013 to Present
• Oversees staff scheduling and executes regular performance reviews
• Facilitates sales to obtain new contracts and enhance experience for current clientele through live demonstrations or PowerPoint presentations
• Develops new hires through conceptual teaching on proper equipment use and company policies
Walmart (Maintenance Supervisor)
Jacksonville, FL
January 2021 to August 2021
• Managed trainees through their probationary periods to meet company standards
• Facilitated equipment training and cleaning systems to maintain fresh store environment
• Assisted in onboarding new employees through teaching departmental procedures Fleetwash (Trainer/Field Tech)
Jacksonville, FL
August 2021 to June 2022
• Executed mechanical and technical maintenance for field vehicles
• Performed routine maintenance for pressure washing equipment
• Trained workers on proper procedures to repair equipment Pace (Independent contractor)
Jacksonville, Fl
June 2022 to December 2022
• Manages warehouse car part deliveries and service
• Maintains effective inventory system through multi-step process to ensure proper parts are identified for deliveries
• Oversees manifest review with delivery drivers to minimize or avoid delivery mishaps Education
Bachelors in Crisis Management
Criminal Justice University of Phoenix - Jacksonville, FL Skills
Supervisor (6 years), ASSET PROTECTION (10+ years), Customer Service Skills
(10+ years), Sales (4 years), Training & Development (6 years), Inventory, retail sales, Cash Handling, Microsoft Office, Training, Customer Service, CSR, Customer Care, Call Center
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