Computer Specialist It Support

ABID SAYYED

Gudaibiya, Bahrain

************@*****.**

+973********

DOB 08-07-1987

Objective An able, enthusiastic, skilled, and reliable IT Support Engineer with 11+ years of experience seeking a position that reflects my experience, skills, and personal attributes including dedication, meeting goals, creativity, and the ability to follow through. Experience Transworld IT - Bahrain

Sep 2022 - Till Date

Computer Specialist (Supreme Council for Environment (Site) Configuring and managing Active Directory and Group Policy Objects configuration, and deployment in enterprise setups.

Managing Active Directory users, groups, & polices. Hyper-V Virtual Machines Installation and Configuration. Migration mailbox public folder user profiles

Troubleshoot/resolve escalated helpdesk issues related O365 Troubleshooting mail-flow related issues

Managing Mailbox databases/ Backups/ Repair/ Recovery Qualys vulnerabilities weekly monitoring and solving issues Handling SCCM Endpoint protection console.

Managing designing and template for aws For Web server and application server as per IGA Adding inbound and outbound rules on security group as per developer request End users supports calls

Cortex antivirus monitoring

Veeam backup monitoring

Alzayani Investments B.S.C - Bahrain. October 2021 to Aug 2022 IT Support

Troubleshooting of hardware and software for PCs & Peripherals. preparing PC’s/Laptopsfor Fresh installation of OS and other applications. Joining workstations to Domain & Install and configure Network devices. Hardware peripherals upgrades and replacements.

Mailbox Migration & Upgrade of Microsoft Windows and Microsoft Office & Installation and maintenance of Eset Nod32 Endpoint antivirus.

Costa Coffee Outlets Project

Monitoring on IT inventory (Laptops, Desktops, Printers, PC name, IP Address, Soft Details etc. Group level AMC Renewal (IT Infrastructure, UPS)

Attendance & Door Lock System (ZK Techo).

ANG Holdings Group (Pasta Express, Leagna Café, FFC) - Aug 2014 to Sept 2021 IT Executive

Software’s and windows update etc.

VPN Tacitine setup / configuration and maintenance

Network switch configuration and router configuration. Assembling & disassembling the computers, Maintenance Troubleshooting. Connecting the printers with the desktops & laptops. Networking cabling and Punching.

printer installation and configuration. HP LaserJet pro Toshiba etc. BIOMETRIC (SUPREMA, ESSL & ZKTECO),software installation and configuration. Avaya telephones call recordings in calenture, Webmail and word press. POS machine FEC/POS bank/E POS extreme etc.

Allied Digital Services Limited, Mumbai-India

Desktop Support Engineer.

Set up hardware and install and configure software and drivers Dec 2010 - July 2014

Maintain and repair technological equipment (e.g., routers) or peripheral devices Install well-functioning LAN/WAN and other networks and manage components Manage security options and software in computers and networks to maintain privacy and protection from attacks

Active directory installation and configuration

Troubleshoot system failures or bugs and provide solutions to restore functionality Keep records of repairs and fixes for future reference. Esdee Business Machine pvt Ltd., Mumbai-India

Desktop/Field Support Engineer.

Configuration of the Computers with the internet.

Solving the regular upcoming Hardware issues.

Evaluating the network issues.

Solving the technical issues of the employees.

Troubleshooting and Assembling Desktop computers.

Printer installation and troubleshooting.

Data Cards configuration and troubleshooting.

MS outlook configuration, Outlook backup & restore and troubleshooting Sep 2009 - Dec 2010

Education Yashwantrao Chavan Maharashtra Open University Bachelor in Commerce ( Economics & Accounting )

2012-2013 —

Excel Computer Institute

Diploma In Computer Software Programming.

2006 —

Jerking Info Train Limited

Jetking Certified Hardware & networking Professional Premium 2010 —

Skills Hardware and networking / Laptop & Software Servicing Helpdesk, Remote, Customer & Technical Support

Customer Relationship & Time Management

Problem Solving & Troubleshooting

Technical

Skills

Process Flows & Call-Tracking Tools: ITIL incident management service processes; HEAT; Remedy; Zendesk; Freshdesk; Samanage; Desk.com Software:MS Office (Word, Excel, Outlook, PowerPoint, Access); VMware applications; Salesforce; anti-virus programs, MS SQL.

Browsers:Chrome; Safari; Firefox; MS Edge; IE; SeaMonkey Navigator; Opera Hardware: PCs, Laptops, Telephony Systems, Printers, Routers, Modems . Networking: LAN & VPN/Remote Connectivity, TCP/IP

Platforms: Windows, Unix, NetWare Servers, Citrix

Language English, Arabic ( Basic ), Urdu, Marathi Additional

Information

Marital Status. : Married

Nationality. : Indian

Passport No : T2400222

Expiry Date : 09/01/2029

Bahrain DL# : 870753096

Availability : Immediate.

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