Sonal Doshi

Basking Ridge, NJ ***** Cell: 201-***-****

LinkedIn Profile E-mail: adxt5r@r.postjobfree.com

SUMMARY

• Over 22 years of experience and leadership roles in product management, strategic planning, business development, and information technology with focus on large scale cloud-based enterprise platforms

• Lifelong learner and innovator with a track record of solving tough business and operational issues with exceptional dedication to business process improvements.

• Experienced in managing cross-functional global and diverse teams in Agile environment, creating high performing teams that consistently deliver value in business outcomes.

• Well-rounded technically sound leader with knowledge of Cloud, Security, Identity and Access Management, AI/ML Models and Frameworks Cybersecurity, business process improvements, Strategy and Creative thinking and Data /Analytics

• Focused on Product, Process and People and accelerating positive outcomes.

• Product: Customer obsessed, outside-in portfolio planning, setting clear vision/strategy/roadmaps,

• Process: Digital Transformation and Continuous Improvements.

• People: Empathetic people leader; passionate about solving problems with technology and human-touch WORK EXPERIENCE

March 2023 – Present

VeeVaa Inc: Independent Consultant and Advisor

• Set up product direction and strategy for client needs. Shape, partner, manage and deliver on the product roadmap deliverables. Prioritize product backlog and ensure the product teams consistently deliver on the client's requirements and lay solid foundation for client’s success.

• Define, measure and set OKRs and for key digital KPIs/metrics driving digital outcomes in partnership with all stakeholders. End to end responsibility from planning to execution of migrating legacy systems to HCM Technologies. Helping teams in leveraging AI/ML Roadmap and Data strategy in product development.

• Provide guidance and leadership to assist cross functional teams in experimentation, making decisions and successfully launching features Partner with engineering, design, and other cross functional teams to develop identity product features in an agile manner.

Jan 2022 – Nov 2022

Accenture: Business, Technology and Product Director

• For large multi-national clients, drive the digital transformation and cloud migration programs.

• Leadership responsibility for multi-million dollar business in all product development, market research, new sales and RFP preparation, experience design (XD), and business requirements.

• Manage and mentor resources, contractual SLAs and contingency plans, financials and scope to meet the goals of the business and clients in a timely manner.

• Manage and work with globally distributed teams and drive continuous innovation and improvement.

• Provide SME support by leveraging market insights and trends, the competitive landscape, and digital innovation and service/support/organizational models for HR Management Systema

• Manage and lead global team of 55 consultants across 3 countries. 2017 – Dec 2021

Automatic Data Processing (ADP)

Position: Director – Security, Shared Services and IAM

• Leading product innovation for building next generation of Fraud Detection & Prevention system – that prevents and detects fraud with comprehensive, layered and innovative multi-pronged strategy using user behaviors, predictive analysis, AI/ML models, 3rd party intel, real time monitoring, and advanced analytics.

• Accelerate passwordless multi-factor authentication experience for ADP users across various channels -OTP, email, push, biometrics, FIDO security keys and other authenticators.

• Leadership role for the Communication Hub, an innovative new product part of the Access & Identity Management (AIM) portfolio that helps ADP achieve more effective engagement with end users, Sonal Doshi

Basking Ridge, NJ 07920 Cell: 201-***-****

LinkedIn Profile E-mail: adxt5r@r.postjobfree.com

communicating with them on their preferred channels and languages. 88% increase in YOY volume of Text messages from FY17. Communication Hub processes an average of 2 million messages/day.

• Led the team to explore opportunities in Conversational AI – for KYC (know your customer) initiative and communicate to the users in their go-to digital channel for consistent Omnichannel experience. Introduced Chatbot and NLP processing technologies in Communication Hub

• Lead the redesign of Message Center – ADP’s Inbox which supports 5K+ Vantage, 68k+ WFN clients and millions of user’s messages and billions of transactions every day.

• Working on innovation and cutting-edge technology with AI and Data Science with Google and other partners to roll-out an industry-first solution leveraging an upcoming technology known as Rich Communication Services.

2009 – 2016

Automatic Data Processing (ADP)

Position: Lead Product Manager – Mobile and PaaS

• Proven leader and collaborator on Portal as a Service (PaaS) Product Management team, and delivered several key product milestones, including a mobile-first and API-first product solution allowing permissions in Access Control System to be used to accelerate and streamline the adoption of ADP mobile

• Worked on ADP Mobile App Launch 1.0 and subsequent releases and ADP Innovation Lab to enable HCM features like Payroll, Time and Benefits on ADP Mobile app (supporting iPhone and Android). ADP Mobile App is ranked #1 business app, with 55M+ active users. 138% YoY growth in Monthly Unique Users on ADP Mobile from the time PaaS changes to ACS and Client Wizard from 2015 to 2017

• Regularly participating in user research, led the Come See for Yourself initiative with collaboration with UX/UXR and using competitive, qualitative and quantitative intelligence to boost ADPs market edge. Demonstrate success in setting roadmaps, strategy, product vision, streamlining operations and processes to increase productivity, quality, and efficiency resulting in improved customer satisfaction CSAT/NPS scores.

• Drive a product-focused, agile development culture, maintain product vision and release goals, define features/enhancements, create and maintain the backlog, continually groom and prioritize the backlog and user stories. Subject matter expert in key technologies critical to mission of business unit. 2001 –2009

Automatic Data Processing (ADP)

Position: Business Technology Consultant I / II

• ADP’s Internet Security Infrastructure (ISI) provides Internet Security and Identity Management Services that can be leveraged by all ADP Internet Products and Services

• Work closely with business and technology counterparts to understand the enterprise objectives and initiatives and their impact on the application architecture environment. Development of detailed requirements, Impact Analysis (cross-functional impacts), use case specifications, scope documents, and data specifications for ISI EDUCATION

Kellogg Executive Education - 2020

Artificial Intelligence for Business Applications Executive Certificate. New Jersey Institute of Technology, Newark, NJ - 2000 M.S. in Computer Science and Engineering (GPA 3.9/4) - Maharaja Sayajirao University, Baroda, India - 1998 B.S. in Computer Science and Engineering (First class with honors) PATENTS RICH COMMUNICATION SERVICES SECURITY AUTHENTICATION SYSTEM #16/254376 CERTIFICATIONS PMI-ACP, PMP, CSPO, Pragmatic Certified Product Manager, CSM, CISSP PRESENTATIONS & Mobile Connect June 2019: Frictionless and Passwordless Authentication SPEAKERS * Mobile World Conference Sept 2019: Omni-channel user experience with RCS

* GSMA Aug 2018: RCS Business Messaging

AWARDS Two-time winner of ADP Presidents award for Innovation and Service Excellence.

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