Customer Support Service

Marsha B. Johnson

**** * ******** ** **** ***

Las Vegas, NV 89147

702-***-**** Home

509-***-**** Cell ************@*****.***

SUMMARY

Detail-oriented Customer Service Specialist, with over 15 years experience in Banking and Finance environment. Demonstrated ability to handle multiple task assignments. Skilled in analyzing customer's needs, and providing appropriate direction for maximum service and product exposure. Extensive knowledge of selling and servicing mortgage products, consumer loans, and retail loans.

PROFESSIONAL EXPERIENCE

MUTUAL OF OMAHA BANK/CIT BANK, Las Vegas, NV 2014 - 2021

Personal Banker

Opening New Accounts. Cross Selling variety of banking products. Taking Loan Applications. Processing Cash transactions at Teller Line and Night Drop. Ordering Domestic and International Wires. Servicing needs of Business clients. ATM balancing and processing. Assisting with daily Branch Operations.

INTOUCH CREDIT UNION, North Las Vegas, NV

2010- 2014

Personal Financial Assistant

Processing account transactions for credit unions members. Opening new accounts, processing loan applications for Auto and Consumer loans. Assisting in the daily operations for the branch. Completing balancing procedures and daily branch security procedures.

WASHINGTON TRUST BANK, Spokane WA 2001 - 2009

Loan Servicing Representative III

Branch support and customer support for Mortgage, Commercial, Consumer, and Retail Loans.

Processing monetary corrections and loan portfolio maintenance or all types of loans. Booking loans,and processing disbursed loan proceeds. Payment of PMI and Homeowner Insurance payments. Corresponding with borrowers regarding Property Taxes. Paying Delinquent Taxes. Setting up escrow accounts. Tracking loans and Processing Freddie Mac Loan Modifications.

Marsha B. Johnson

8122 W Flamingo Rd Unit 222

Las Vegas, NV 89147

702-***-**** Home

509-***-**** Cell ************@*****.***.

PROFESSIONAL TRAINING

Institute of Financial Education; Real Estate Law, Human Relations, Economics, Savings Accounts

American Institute of Banking: Communication in Business

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