SEUN OLUKOTUN

MOBILE: +234**********

EMAIL:adxt3v@r.postjobfree.com

LAGOS STATE.

OBJECTIVES:

To enhance my knowledge which I acquired with my experience and at the same time where I can utilized my skills in problem solving and motivating the prospect goals and challenges in every aspect within me that I may become more productive person and better employee. Highly motivated, goal oriented, dedicated, vibrant, resourceful, and a team player which I derived pleasure in creating memorable experience and exceeding expectations. Highly skilled in providing exceptional customer service and satisfaction. PROFESSIONAL STRENGTHS:

● Flexible, attention to detail and ability to learn quickly

● Possess excellent listening and responding skills

● Ability to handle multiple tasks and solve customer queries efficiently

● Possess good sales and customer service skills

● Excellent administrative and organizational skills

● Ability to maintain basic knowledge of products, pricing, promotions, procedures, and other important issues

● Highly initiative to manage a busy workload without close supervision EMPLOYMENT BACKGROUND

Customer service Shekinah Educational Service Nov2020-Date

Team Leader with Airtel (ISON BPO) Ibadan (Sept.2016- OCT.2020).

Customer service Representative with Airtel (ISON BPO) Ibadan Nigeria

(Sept 2012 – Aug 2016)

National Youth service corps (Feb 2011 – Feb 2012) DUTIES AND RESPONSIBILITIES:

CUSTOMER SERVICE REPRESENTATIVE/MARKETING

● Answering customers calls, listening to their concerns and solving problems.

● Managing large amounts of inbound and outbound calls in a timely manner.

● Expand market penetration by building effective customer relations.

● Create and execute appropriate marketing plans in order to solicit business.

● Service both existing and prospective accounts.

● Perform presentations and demonstrations of products.

● Make telephone calls to prospective customers in order to provide product information.

● Develop effective proposals and quotations.

● Coordinate sales efforts by maintaining liaison with different departments.

● Meet personal sales goals by employing workable sales strategies.

● Assisted in identifying target markets for sales teams.

● Provided support in soliciting customers by calling them and setting appointments.

● Assisted in monitoring competitor activity and conducting market research.

● Recorded customers’ orders and assisted in carrying out marketing campaigns.

Team Leader RESPONSIBILITIES

● Provide support to all internal and external customers.

● Instructing, mentoring and training team members to develop robust team systems.

● Monitor performance and lead to achieve key performance indicator (KPI) and provide an excellent service to customers.

● Managed escalated calls and emails from customers.

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● Ensure that standard operating procedure are documented and maintained.

● Conducting daily briefing to decimate information of product and services.

● Evaluate customer feedback and identify ways to maximize customer satisfaction.

SPOKEN LANGUAGES: English, Yoruba and Hausa

PERSONAL DETAILS:

● Gender : Male

● Nationality : Nigerian

● Marital Status : Married

● Date of birth : 12-Sept-1984

SCHOOL ATTENDED: The federal polytechnic Bauchi (Apr2005- Oct. 2010) HND. Agricultural Engineering Technology.

GRADE. Upper Credit.

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