Customer Service Desk Agent
Resume:
Tawanda Echols
Spring Lake,NC *****
***********@*****.***
Authorized to work in the US for any employer
Willing to relocate to Grand Rapids, MI
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Work Experience
CSR
Check 'n Go - Wyoming, MI
March 2019 to Present
My job includes; making deposits for Brinks to pick up, getting customers approved for loans with the proper materials needed to process. Also, get them approved for the highest amount and keep our production high. I enjoy working with the public. The Good, Bad, and the Ugly.
Customer Service
Walmart Supercenter - Spring Lake, NC
February 2004 to September 2018
I always served customers with a smile. If a customer came in sad, mad, or upset, after they left me, I would have them smiling. I took care of the customers with their returns and exchanges, any affairs or concerns that the customers had. I enjoy working with the public. I have compassion for everyone, no matter what. I will try to bend over backwards to make sure the customer is happy and satisfied, but following the chain of command. I worked at the courtesy desk, money center, cross- trained in every department, and secondary CSM(customer service manager). Engaging with the customers as I transferred their funds to other states or countries, printed their money orders and also cashing checks. At the end of each night I worked, I made sure all money and documents were put in their proper area. In Three Rivers, Mi, I was a full time
CSM, customer service manager. I love working with the public. I want to own my business like my dad one day and it's going to happen with help of the Lord our father. Furthermore, I know everything about Walmart when it comes to the different departments and the skills you have to obtain position for each one. I will not let you down. Thank you for your time and look forward to working with your company. Spring Lake, NC, Cameron, NC, and Three Rivers, MI
Front Desk Agent
Walmart Supercenter - Spring Lake, NC
March 2015 to March 2016
Responsibilities
To greet each guest, night audit for 3rd shift and part of 1st shift, upsell rooms, offer choice privileges to all guests, check in and check out guests, count down drawer when I clock in and before I clock out, always make sure my area is clean, on down time, do any laundry that may have been left as permitted to, keep up lobby and check bathrooms.
Accomplishments
I am certified through Choice University to work at any hotel that is in the choice brand.I gained experience in housekeeping and front desk agent for any hotel. I learned how to speak to a large group of people at one time, and learning my regular guests by name and face.
Skills Used
Customer Service skills in the hotel chain
Sales Associate
Cato Fashions - Spring Lake, NC
April 2001 to March 2004
I always greeted my customers as they walked in the store. There was never a day that there was someone asking me to help them match clothes together or accessories for a a special night or day or just because. I always had a friendly presence about me so I hardly had any problems with customers. Of course, you will have those customers that just aren't having a good day. I just stay courteous and try to keep customer as comfortable as possible. I always make sure my areas stay clear and clean. Made sure freight was put on floor properly.
Education
High school diploma
Skills
Do you have any of these top skills employers are looking for?
Account Reconciliation
Pricing
SAP
Negotiation
Dismiss
Customer Service Skills (10+ years)
Customer Care (10+ years)
Customer Service (10+ years)
CSR, CSM (3 years)
Call Center
Loss Prevention
CSR
Customer Support
Front Desk
Customer Experience
Cash Handling
Laundry
Guest Services
Night Audit
Upselling
Math
Store Management Experience
Organizational Skills
Merchandising
Tutoring
Teaching
Auditing
Microsoft Outlook
Basic Math
Interviewing
Office Management
Typing
Administrative Experience
Microsoft Word
Management
Cleaning Experience
Payroll
Bookkeeping
English
POS
Accounts Receivable
Recruiting
Freight Experience
Microsoft Powerpoint
Accounting ASSESSMENTS Customer Service Skills -- Familiar October 2018 Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Familiar Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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Customer service
Management
Personal Assistant Experience
Financial Report Writing
QuickBooks
Microsoft Excel
Microsoft Office
Data entry
Google Docs
Conflict management
Telemarketing
Warehouse experience
Data collection
Retail management
Schematics
Store management
SharePoint
Search engines
Management
Call center management
Debits & credits
Business development
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Manufacturing
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