Manoucheka Thadal

*** ** ****. **. ***. ****

Miami, FL 33138

adxt1w@r.postjobfree.com

786-***-****

WORK EXPERIENCE

Passenger Services Agent

Swissport

November 2022 to March 2023

provide all necessary and required passenger/customer services as contracted by the customers including reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers.

Handling of VIPs, provide special passenger assistance, handling customer complaints, inspect and verify passenger documentation. Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations.

Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance.

Cabin planner / Dispatcher

Eulen America

August 2022 to October 2022

Planner / Dispatcher planning and assigning daily airplane cleaning services upon arrival and departure to cleaning staff.

Flight Coordinator/Customer Service

LSG Sky Chefs

November 2018 to July 2022

Checking and making sure all meals are loaded in aircraft (AC), counting the hot and/or cold meals, beverages, deserts, etc. and verify the counts with the billing paper. Helping the drivers upload AC when necessary, meaning in short time manner. Explained to flight attendant (FA) what is being catered in a professional manner at all times and get their signature for the catered items. Be able to replace, provide, and or exchange any damage, ruined broken item prior AC departure time and most important avoid a delay at all costs for the company.

Dispatcher/Customer Service

Dav El / Boston Coach - Doral, FL

May 2017 to July 2018

Prepared next day driver's daily logs, vehicles, limo pads, radios; Dispatch jobs to drivers on a daily basis and on last minutes pop-up jobs, answering inbound and outbound phone calls, answering emails on hourly daily basis, booking reservations, monitoring drivers, locating drivers via GPS, notify hotel concierges the arrival of client 15 minutes prior.

Manager / Instructor

NBA Traffic School, LLC. - North Miami, FL

October 1998 to February 2016

Managed and kept the books, office, payroll, bills, certificates, etc.

Demonstrated how to safely operate a motor vehicle

Taught students about driving laws and driver courtesy in the classroom

Worked one-on-one with students in a small group setting

Dispatcher/Customer Service Representative

Cypress Communication, LLC

July 2010 to September 2012

Dispatching over 98 technicians, routing technicians, Data Entry, answering 6-14 phone lines, preparing work order for the same, next, and future day routes, troubleshooting the boxes for the customers over the phone in English, Spanish, Creole/French, making and confirming appointments, entering, and replacing

boxes for the technicians routing trouble calls technicians, calling customers for survey in English, Spanish, and Creole/French on a daily basis, Specialized in Trouble Calls.

EDUCATION

Occupational Therapy Assistant, Associates degree

January 2019 to April 2021- OTA Associates, Praxis Institute, Hialeah, FL

Patient care technician, Certification

May 2004 to February 2005

International Academy Training Center - Miami, FL

High school, Diploma

Carol City Adult and Education Center - Miami, FL

January 1996 to June 1998

FIELDWORK EXPERIENCE

January 1, 2021 to February 26, 2021 OTA Student Fieldwork Level II - A

Thera-Pro Care, LLC.

Assist supervising OT in Pediatric clinic.

Provided activities according to the patient’s diagnosis and progress.

Provided appropriate treatment intervention.

Utilized appropriate behavior management skills (e.g.: breakdowns, refusal to cooperate, etc.).

Conditions worked with: Developmental Delay, Autism, Down Syndrome, Sensory Seeking, Hyper-Sensory, Hypo-Sensory, etc.

March 1, 2021 to April 29, 2021 OTA Student Fieldwork Level II - B

Liv Active Rehabilitation Center.

Assist supervising OT in Orthopedic clinic.

Provided appropriate treatment intervention.

Provided PAMS according to patient’s diagnosis.

Followed clinic’s protocols for each condition.

Conditions worked with: CVA, TBI, Trigger Finger, Wrist fractures, Tennis elbow, CTS, Rotator Cuff Tear, Reverse Shoulder, etc.

SKILLS AND ABILITIES

Customer service, general office, receptionist, and basic excel use skills, Exceptional organizational skills and time management, Professionalism, Team player, Understanding, Willing to learn, and Patient.

LEADERSHIP

I was the Vice-President of SOTA (Student Occupational Therapy Association at Praxis Institute, Hialeah).

SKILLS / LANGUAGES

Computer: Microsoft Word, Excel, Power point, Customer Service, Receptionist, General office duties (10+ years), Fluent in English, Spanish, and Creole, some French and some Italian.

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