Katrina Kneupper
CONTACT DETAILS
HOME ADDRESS **** *******
Ridge, Converse,
Texas 78109
MOBILE NUMBER 210-***-****
EMAIL ADDRESS ********@*****.***
EDUCATIONAL ATTAINMENT
EDUCATIONAL
Informatics Computer Institute
INSTITUTION
Baguio City, Philippines
DEGREE EARNED A.S. Business Administration
DATE GRADUATED 2004
RELEVANT SKILLS
Customer Service Skill
Garnering years of experience in the hotel industry has honed my attentiveness to the ever-changing
needs of clients and has made me quickly adaptable to demanding situations.
Communication Skills
Being an extrovert has allowed me to easily interact with people of varying personalities and backgrounds.
Organization Skills
My previous employments have trained me to
effectively manage my time in undertaking and
fulfilling multiple roles.
Analyzation Skills
My daily dealings with diverse predicaments have
developed my acuity in determining apt solutions.
Computer Literate
Working in a technology-driven trade has made me
proficient in data entry and MS Office programs.
Knowledge of Basic Office Duties
Years of office exposure has made me independent
enough to effectively execute tasks with minimal
direction.
WORK EXPERIENCE
COMPANY: Drury Plaza Hotel
LOCATION: San Antonio, Texas
DURATION OF EMPLOYMENT: May 2016 - April 2020
Guest Services Associate/Night Auditor
● Executed the roles of a hotel receptionist
● Served as a concierge
● Trained new hires
● Regularly updated the hotel database
● Took charge of the inventory and procurement of
hotel supplies
COMPANY: Hotel Monticello
LOCATION: Baguio City, Philippines
DURATION OF EMPLOYMENT: November 2014 - March 2016 Assistant Manager
● Aided the manager in hotel operations
● Ensured that hotel policies were strictly
implemented
● Monitored the schedule and distribution of
work given to hotel staff
● Handled customer requests and
complaints
● Involved in planning major events
COMPANY: University Hospital
LOCATION: San Antonio, Texas
DURATION OF EMPLOYMENT: June 2014 - October 2014
Unit Clerk
● Assisted with the admittance and discharge of
patients
● Acquired the necessary paperwork for varied
hospital departments
● Maintained the floor stock for the nutrition
rooms and nurse stations
● Coordinated with different departments
to address maintenance and technical
support issues
● Made certain that nurses’ and
technicians’ apparatus were properly
assigned
COMPANY: W Hotel
LOCATION: San Diego, California
DURATION OF EMPLOYMENT: August 2008 - January 2014 Whatever/Whenever Agent
● Executed the roles of a hotel
receptionist
● Provided guests with concierge
services
● Took part in numerous hotel events –
given the primary role of coordinating
with the hotel staff to prevent the
miscommunication among all
concerned personnel
COMPANY: Hyatt Regency
LOCATION: Sacramento, California
DURATION OF EMPLOYMENT: April 2007 - March 2008
Front Office Agent
● Executed the roles of a hotel receptionist
● Handled financial transactions
● Processed and monitored reports on a
daily basis