Entry Specialist Library Assistant
Resume:
BRIDGETTE JOHNSON
*** ******* **. ***. * Kingsport, TN 37664 423-***-****
*********.******.*******@*****.***
EXPERIENCE
FEBRUARY 2020-PRESENT
TEEN LIBRARIAN, kingsport public library
Provides exemplary customer service to all ages. Plans and implements the majority of Teen programming through the entire year, which includes repeat monthly programs, once a quarter programs, and special events. Solely responsible for maintaining the young adult collection that includes prose, graphic novels, a Spanish section, and audiobooks. Covers the Teen Desk, Youth Services Desk, Adult Services Desk, and Circulation Desk, as needed. I recruit, interview, train, and supervisor the Teen Volunteers; maintained a spreadsheet across multiple years to track their hours; report their hours to state agencies as necessary for scholarships. Presented Outreach Programs monthly to the Special Education classrooms at Dobyns-Bennett.
JANUARY 2019-JANUARY 2020
REFERENCE LIBRARIAN, kingsport public library
Provided computer and technology assistance including but not limited to use of library computers, personal devices, and the library’s databases; assisted with genealogy research and operating the microfilm machines; planed and implemented programs for adults; provided excellent customer service and reference interviews. Proctored tests and administered boat exams. Provided assistant and desk coverage wherever was necessary in the building.
JUNE 2018-DECEMBER 2018
JUVENILE COURT SERVICES CLERK, City of Bristol, TN
Attended weekly court session; recorded these sessions for digital upload later; mailed out subpoenas, court orders, public defender letter; maintained clear and open communication with the probation officers, the court director, and the judge; maintained and filed confidential court documents; provided assistance to any who called and came into the office; scheduled in-person and phone call meetings; ensured the office was properly supplied with everything necessary to do our job; maintained a positive and professional manner as the first point of contact with the office
AUGUST 2013-MAY 2018
YOUTH SERVICES LIBRARY ASSISTANT, kingsport public library
Assisted with programs for all ages with a focus on Teens; assisted with collection development for Teens, both ordering and helping to weed the entire department under supervision. Provided excellent customer service to all ages and helped with programs for birth through twelfth grade, as needed. As the Teen Volunteer Coordinator, I recruited, trained, and supervised volunteers in grades 7-12.
JANUARY 2017-NOVEMBER 2017
KEY HOLDER, CRAZY 8’S
Opened the closed the store; supervised works when manager on duty; provided exemplary customer service, problem solved on the spot, and ensure customers had a positive experience; maintained a cash drawer and made cash deposits for the store; maintained open communication with employees and supervisors for a positive work environment
MAY 2010-MAY 2022
BOOKSELLER, BOOKS-A-MILLION
Provided excellent service to all customers, helped them find items in the stores, ordered the items when they weren’t in stock, and met sales quotas while maintaining a cash drawer. Maintained store cleanliness at all times, shelf-read sections for misplaced books, and met donation goals at Books-A-Million, where I was consistently the top earner.
EDUCATION
AUGUST 2009- MAY 2013
BACHELOR’S IN ENGLISH, east tennessee state university
Minored in Women’s Studies and History; a member of the English Honors-in-Discipline all semesters; received a full tuition scholarship in sophomore year that continued until graduation; graduated Summa cum laude.
AUGUST 2013- MAY 2016
MASTER’S IN LIBRARY AND INFORMATION SCIENCES, university of tennessee-knoxville
Focused on public librarianship along with collection development and programming for all ages; made the honor roll every semester and graduated magna cum laude
REFERENCES
Laura Moree
************@*****.***
Relationship: current co-worker
Laken Wilson
********************@*****.***
Relationship: former Teen Volunteer & former co-worker
Christy Housewright
*************@*****.***
Relationship: former manager at Books-A-Million
SKILLS
Successful working independently and part of a team
Fourteen years of customer service experience
Experience deescalating people
Calm in stressful situations
Ten years of experience in running a successful Teen Volunteer program
Detail oriented
Excellent time-management
Exemplary written and oral communication
Basic HTML
Expert skills in Microsoft Word, Publisher, Powerpoint, Excel
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