Senior nursing operational manager

C.V

Rosalind L Poole

Mobile: +44-073**-***-***

Email: ********@*****.***

Personal details

Name: Rosalind Lydia Poole

Date of Birth: 25 August 1975

Place of Birth: United Kingdom

Citizenship: British

Family Status: Divorced

Pin Number: Nursing and Midwifery Council 95E0515E

Personal Statement

A highly motivated and professional Director of Nursing with vast experience in a wide variety of community and hospital-based settings. I am an agile manger with a proven ability to maintain a calm and confident manner in a dynamic and fast paced environments whilst monitoring and maintaining high standards of patient care and service deliver.

My aim to improve quality of service provision and safeguard exacting standards of care by creating an environment in which excellence is consistently strived for. I am an innovative, credible and a resilient leader with a proven record of professionally leading a workforce across services.

I am conscious to always act in a professional manner, recognising the importance of demonstrating the attributes of a strong leader and role model, I strive to inspire staff with the Organisation’s strategy, divisional strategic and operational objectives. This is achieved by being a highly visible role model who is accessible to patients and staff, maintaining clinical and professional competence, authority and credibility through active, regular engagement and forging strong relationships across the multidisciplinary team.

I am culturally sensitive with highly developed interpersonal skills and an effective communicator in a multi-cultural and diverse workforce where leadership, teamwork and empathy empower staff to provide optimal care to their patients.

Thank you for your consideration.

Education & Professional qualifications

Subject/Qualification

Place of study

Grade/Result

Year obtained

MSc Elizabeth Garrett Anderson NHS Leadership Academy

Birmingham University

Ongoing

2024

V100 Nurse prescribing

Liverpool John Moores University, Liverpool

Pass

2006

BSc Hons Community Specialist Practitioner Degree (District Nursing)

Liverpool John Moores University, Liverpool

2-2 BSc Hons

2006

ENB 920, Critical Care Nursing

Anglia Ruskin University

Pass

2003

ENB 998, Teaching and Assessing Mentorship

Anglia Ruskin University

Essex

Pass

1998

Diploma in Higher education, Adult Nursing Project 2000 Registered General Nursing

Anglia Ruskin University, Chelmsford, Essex

Pass

1998

Membership of Professional Bodies

Nursing and Midwifery Council ~ Sub-Part 1 Registered General Nurse (Adult)

Membership / Registration number

95E0515E

Expiry / renewal date

01/05/2024

Professional Experience

August 2022 to Present Head of Specialist Nursing Services

Employer name: HCRG Care Group

Southport and Ormskirk District General Hospital NHS Trust

Bickerstaffe House

Ormskirk Hospital

Wigan Road

Ormskirk

Areas of Responsibility: Responsible for 5 Specialist Nursing services inclusive of Diabetes Service, Respiratory Service and Home Oxygen Service, Heart Failure Service, Continence Service and Dietetics Service.

Serving a practice population of 117,000 people.

Achievements:

Development and transformation of Diabetes Service.

Undertaken successful recruitment and retention of nursing and AHP’s.

Service leadership

Management of sickness and performance

Collaborative working with commissioners of services.

Investigate complaints and clinical incidents, ensuring learning is shared within organization.

Maintain a safe working environment through the undertaking of risk assessment.

Contribute to clinical governance and participate in risk management process within organization.

Coordinate and participate in the training and development of staff in relevant competencies promoting a positive learning environment for all grades of staff and students.

Undertake performance reviews and manage performance through development plans.

Management of staffing rotas.

Budgetary responsibility for the forenamed services.

Conducting clinical audits and providing feedback to staff to improve patient care and outcomes.

Lead by example to promote excellent clinical practice to all staff

March 2021 - July 2022 Tissue Viability Service Lead

Employer name: Wirral University Teaching Hospital NHS Foundation Trust

Arrowe Park Hospital

Upton Road,

Wirral,

Merseyside

Areas of Responsibilities

Responsible for the delivery of wound care services within a 749 bedded acute care hospital serving a population of approximately 400,000 people.

Service development and transformation.

Management of team of specialist Wound care nurses

Undertake and oversee the provision of effective and safe triage to all patients referred to the service.

Provide education and support to doctors, nurses, and health assistance to deliver wound care in line with national wound care guidelines.

Development of a hospital wide wound care formulary.

Teaching and education of the prevention, care, and treatment of Pressure Ulcers.

Incident reporting and investigation to share the learning from the incident and reduce future risk of harm to patients.

Advanced clinical wound care including Larvae therapy, Topical Negative Pressure devices, post operative surgical wounds.

Assessment and ordering of pressure relieving equipment

People management

Rostering

Sickness management

Audit

Quality improvement

November 2019-March 2021 Lead for Tissue Viability, Complex leg wound and Lymphedema services

Employer Name: Gloucestershire Health and Care NHS Foundation Trust

Edward Jenner Court

Pioneer Avenue

Brockworth

Gloucester

Gloucestershire

Areas of Responsibilities

Leadership and management of three clinic based complex care services.

Serving a population of 600,000 people across Gloucestershire.

Operational responsibility for clinic-based activity.

Service development and transformation

People management

Recruitment

Working with commissioners to meet key performance indicators and targets.

On Call Management for 5 community hospitals and community domicilary based services.

Audit of clinical documentation.

Audit of infection control and safeguarding.

Clinical incident investigation and reporting.

May 2017 - November 2019 Professional lead for Nursing Services

Employer Name: Gloucestershire Health and Care NHS Foundation Trust

Edward Jenner Court

Pioneer Avenue

Brockworth

Gloucester

Gloucestershire

Areas of Responsibilities

To provide professional leadership to Community Nurses within the Stroud and Cheltenham Localities. To enhance clinical skills and provide professional steer in line with locality and Trust objectives.

Serving a population of 600,000 people across Gloucestershire.

To perform audits to maintain and develop clinical and professional standards.

To undertake and provide CPD to all community nurses. Provide supervision in practice and undertake appraisals and development reviews.

Provide support and guidance to operational management in regard to nursing to enhance district nursing working practices.

Contribute to wider Trust objectives and participate and chair meetings.

August 2016 - May 2017 Clinical Systems Governance Lead Secondment Opportunity

Employer Name: Gloucestershire Health and Care NHS Foundation Trust

Edward Jenner Court

Pioneer Avenue

Brockworth

Gloucester

Gloucestershire

Areas of Responsibilities

Serving a population of 600,000 people across Gloucestershire

Responsible for the oversight and audit of electronic patient records.

Develop new documentation templates in line with service requirements and based on clinical expertise.

Ensure Governance and compliance with clinical standards of documentation in line with the NMC code of professional practice.

Chair governance meetings and incident reporting meetings.

Attend Trust board meetings to provide assurance around documentation standards.

Provide education and training on clinical systems and work alongside business analysts to ensure appropriate clinical coding.

Attend Commissioner meetings on behalf of the trust.

November 2014 - May 2017 Professional Lead for Nursing

Employer Name: Gloucestershire Health and Care NHS Foundation Trust

Edward Jenner Court

Pioneer Avenue

Brockworth

Gloucester

Gloucestershire

Areas of Responsibilities

To provide professional leadership to Community Nurses.

Serving a population of 600,000 people across Gloucestershire

To enhance clinical skills and provide professional steer in line with locality and Trust objectives.

To perform audits to maintain and develop clinical and professional standards.

To undertake and provide CPD to all community nurses.

Provide supervision in practice and undertake appraisals and development reviews.

Provide support and guidance to enhance district nursing working practices.

Contribute to wider Trust objectives and participate and chair meetings.

January 2013 - November 2014 District Nurse Team Leader

Employer Name: Gloucestershire Health and Care NHS Foundation Trust

Edward Jenner Court

Pioneer Avenue

Brockworth

Gloucester

Gloucestershire

Areas of Responsibilities

Team Leader for a Community nursing team, providing management, supervision and overall day to day running of a busy community caseload.

Serving a population of 600,000 people across Gloucestershire

Duties included wound care, leg ulcer management, IV antibiotics, Compression bandaging, Care of Palliative care patients undergoing treatment or end of life care. Syringe Driver management. Equipment ordering, Assessment skills.

Attending multidisciplinary meetings with doctors to discuss patient care.

Rostering of staff.

Time management

Staff sickness and annual leave management.

Stock ordering

July 2012 – Jan 2013 Nursing Sister Discharge Team

Employer Name: Gloucester Hospitals NHS Foundation Trust

Great Western Road

Gloucester

Gloucestershire

GL1 3NN

Areas of Responsibilities

Assessment for suitability of discharge from hospital.

Serving a population of 600,000 people across Gloucestershire

Identify patients within A&E department and Assessment unit who would be suitable for discharge with ongoing support at home or for community hospital admission for further rehabilitation.

Assess patients for walking aids and need for community support from social services or Integrated care team

Referrals to appropriate community-based services.

Safeguarding

Clinic audit.

Roster management.

Caseload management

Liaising with Doctors and other health professionals.

November 2008 - June 2012 Matron

Employer Name: Solent NHS Foundation Trust

Employer address Southampton

SO16 4BZ

Areas of Responsibilities

To identify and actively case manage patients with multiple long-term conditions.

A Hospital trust seeing over 976,000 patients per year.

providing review of medication.

providing health promotion and support to patients not actively engaging with health services.

To aid in the reduction of unnecessary hospital admissions by providing a co-ordination role between the patient and allied health services.

Providing physical assessment and history taking skills and liaising closely with members of the primary and secondary care teams attending case conferences.

Actively managed a team of band 6 nurses providing supervision and professional support.

Manage a caseload of approximately 50 patients.

Attended regular complex care reviews with GP's, Consultants, and members of the social care team.

Previous employment history

April 2003 – 2006 Community Staff Nurse

Employer Name: Liverpool Primary Care NHS Trust

Edgehill Health Centre

Liverpool

April 1998 – April 2003 Senior Staff Nurse

Accident and Emergency

Employer Name: The Princess Alexandra Hospital NHS Foundation Trust

Harlow

Essex

Relevant Training Courses Attended

Course title

Training provider

Duration

Year completed

BLS

HCRG Care Group

Half day

2023

Making Every contact count

HCRG Care Group

1 Day

2023

Safeguarding Adults and Children

HCRG Care Group

2 Day

2023

Wounds UK

Wounds UK

Conference

2022

Clinical Systems Safety Officer Training

NHS Digital Leeds

1 Day

2017

collaborative Innovations National conference

National Conference

1 Day

2015

Root Cause Analysis Training

Gloucestershire Care Services

2 Day

2015

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