Pharmacy General Manager

PHARMACY OPERATIONS LEADER

SUMMARY

Tenured Pharmacy Leader with expertise in Home Infusion, Specialty Pharmacy, Long Term Care, and Retail settings. Trusted pharmacy SME with a track record of success leading process improvement efforts resulting in improved metrics and increased revenue. Humble leader who works alongside team members to ensure quality, compassionate care for all patients and customers. Dynamic trainer with a passion for precepting pharmacy students and mentoring team members. Seeking a Senior Pharmacy Leadership role where I can utilize my vast pharmaceutical and people management experience in a forward-thinking, patient-centered organization.

KEY ACCOMPLISHMENTS

Walgreens Specialty Pharmacy - Oversaw the URAC Accreditation process for the first local Walgreens Specialty Pharmacy. Increased revenue from $600K / month to $7.4M / month over the course of 2.5 years.

Coram/CVS Specialty Infusion Services - Successfully led the improvement of Georgia branch metrics taking site from bottom 3 to top 3 in the nation. Increased branch revenue by 10% in two years. Led process improvement efforts resulting in improved compliance scores from 60% to 97%.

EDUCATION & LICENSURE

Doctor of Pharmacy, 2006

South University School of Pharmacy – Savannah, GA

Bachelor of Science in Biology, 2002

Agnes Scott College – Decatur, GA

Licensed Pharmacist in George, Mississippi, and Alabama

PROFESSIONAL EXPERIENCE

CVS/OMNICARE PHARMACY LTC

General Manager November 2022 - Present

Oversee all aspects of pharmacy operations managing a team of 5 direct and 130 indirect reports. Assume all operational and compliance responsibilities for the pharmacy.

Managed all operational aspects of a 24-hour pharmacy with an average volume of 5,000 prescriptions per day

Increased branch revenue by 5% over the past six months.

Led process improvement efforts that resulted in improving compliance scores from 84 % to 93%.

Successfully prepared for and led Board of Pharmacy audits.

Developed and fostered relationships with key accounts.

Developed processes to increase quality and efficiency resulting in improved metrics bringing the pharmacy from meeting expectation to exceeding expectation.

Provide resolution for all customer complaints related to pharmaceutical care.

Coordinate the pharmacy assessment process as related to the pharmacy department.

Implement new clinical programs and or marketing activities to physicians, nursing homes, and referral sources.

Assist with interviewing, hiring, and new team members.

Facilitate training for new and existing team members.

CORAM/CVS SPECIALTY INFUSION SERVICES

General Pharmacy Manager January 2020 – November 2022

Oversee all aspects of pharmacy operations managing a team of 5 direct and 65 indirect reports. Assume all Pharmacist-in-Charge (PIC) responsibilities for the pharmacy.

Increased branch revenue by 10% over the past two years.

Led process improvement efforts that resulted in improving compliance scores from 60% to 97%.

Successfully prepared for and led Board of Pharmacy, Joint Commission, AHCA, and PCAB audits.

Developed and fostered relationships with key accounts such as Emory, Piedmont, and Kaiser by representing pharmacy operations and acting as the main SME.

Developed processes to increase quality and efficiency resulting in improved metrics bringing the branch from the bottom three to the top three branches in the nation.

Limit risk management and safety exposure in the pharmacy and ensure pharmacy clean room suite meets 797 requirements.

Assist the Branch Manager in the resolution of all customer complaints related to pharmaceutical care.

Coordinate the pharmacy assessment process as related to the pharmacy department.

Implement new clinical programs and or marketing activities to physicians, nursing agencies, and referral sources.

Assist with interviewing, hiring, and new team members.

Facilitate training for new and existing team members.

CVS/OMNICARE PHARMACY LTC

Pharmacy Manager February 2018 – December 2019

Oversaw a team of 24 pharmacists, pharmacy technicians, and support staff including interviewing, hiring, training, and performance management.

Managed all operational aspects of a 24-hour pharmacy with an average volume of 7,000 prescriptions per day.

Managed projects to improve automation processes, compliance metrics, and control substance management.

WALGREENS PHARMACY (Specialty and Community/Retail Pharmacy)

General Manager (Specialty Pharmacy) 2015 - 2018

Oversaw a team of 12 pharmacists, pharmacy technicians, and support personnel, including performance management.

Increased revenue from $600K per month to $7.4 M per month over the course of 2.5 years.

Spearheaded the creation and growth of a brand-new specialty pharmacy program.

Managed the first local Walgreens Specialty Pharmacy to prepare for and acquire URAC Accreditation.

Developed Walgreens specialty pharmacy SOPs for all processes, including but not limited to: processing prior authorizations and appeals, order fulfillment, patient education and consultation, bedside delivery, packaging and shipping of medication in compliance with URAC requirements. These SOPs became best practice for all Walgreens specialty sites.

Provided complex disease management and drug side effect/adverse effect counseling, including explaining drug information to patients/caregivers and healthcare professionals. Specialized in the following disease states: Infectious Diseases (including HIV), Oncology, GI, Cardiology, Transplant, and various Autoimmune Diseases including Rheumatoid Arthritis and Crohn’s.

Gained access to multiple limited distribution drugs (LDDs) by networking with pharmaceutical reps and physicians. Responsible for timely reporting of inventory for LDDs. Created a budget model for local specialty business and a tracker to manage and report LDD inventory.

Provided medication therapy management (MTM), conducted remote order verification, facilitated prior authorizations for specialty medications, drafted appeal letters for drug approvals, managed drug utilization review/management, and resolved rejection issues promptly.

Ensured the team complied with all federal and state regulations and company policies governing drugs/products.

Managed store financials, including electronic register readings, cash withdrawals, cash accounts, daily cash reports, cash over and short records, and other reports related to cash management.

Streamlined discipline policy, building morale through a system of motivation and rewards. Implemented regular one-on-one discussions with indirect reports and weekly one-on-one with direct reports to discuss challenges, successes, and provide consistent feedback. Served as SME for automation.

Responsible for interviewing, hiring, onboarding and training new team members.

Pharmacy Manager (Community/Retail Pharmacy) 2006 – 2015

Oversaw a team of 11 pharmacists and pharmacy technicians.

Managed all operational aspects of a 24-hour pharmacy with an average volume of 700 prescriptions per day.

Served as the liaison for clinics coordinating and facilitating weekly meetings with nurse practitioners and physicians to provide guidance on clinical questions and issues.

Coordinated and facilitated weekly meetings with nurse practitioners and physicians to provide guidance on clinical questions and issues.

Completed several process improvement projects to support various pharmacies in our district resulting in improved metrics.

Reviewed all errors reported from our district and completed a root cause analysis. Provided additional training to pharmacists and technicians to prevent future errors.

CERTIFICATIONS

Certified in CPR/First Aid Certified to Administer Immunizations Celgene Registered Counselor

ADDITIONAL SKILLS & QUALIFICATIONS

Fluent in Hindi, Gujarati, Punjabi, and Urdu Proficient in Microsoft Office, Mac, and Windows applications

Intercomm Plus SR2 Oasis AS400 HC360 P-link ECM DIA SORA

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