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Customer Support Associate Operations

Location:
Noida, Uttar Pradesh, India
Posted:
June 20, 2023

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Resume:

KHUSHBOO GUPTA

Email Id: adxsz6@r.postjobfree.com

Contact no: +91-931*******

Experience Summary:

Total 7.10 years of experience - 4 years of experience in Manual Testing and 3.10 years in Product Support and maintenance.

Basic hands-on knowledge on Automation Testing using Selenium and Java.

Well versed with all stages of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).

Writing Test Cases, Executing the test cases, reviewing test cases created by other team members, opening bugs, taking follow ups on opened bugs, Validating the bugs fixed.

Solid team player, Self-motivated, hardworking and goal-oriented, committed to work and quality.

Ability to learn new concepts & techniques within a short time span.

Ability to create test cases, test data, Test summary report, giving QA Sign off and follow software testing strategy.

Ability to handle multiple tasks both by working independently and in a team.

Education:

B. Tech in Electronics and Communication - Manav Rachna College of Engineering, in 2015

Technical Skills & Tools:

Smoke, System, Sanity, Regression Testing, Migration testing, Azure Devops for Test Plan and estimations, Lambda Test, Jira, UI Automation Testing using Selenium, TestNG, Eclipse, Appium Server, Appium Inspector for mobile app automation, Testing on Emulators using Android Studio, API Testing with REST API‘s using Postman, Agile Methodologies, Rest Assured, API Automation, Object oriented programming

Work Experience:

1. Test Engineer 07/2022 - Till Date

Nowfloats Technologies Limited Hyderabad (Permanent WFH)

Current Project Details:

Project Title

Zadinga

Team Size

8

Project

Description

Zadinga app is designed for merchants (Shop owners) for selling their products online with Billing & Stock Management and has an Online Store used by their customers to place orders with tracking.

My Role

Work closely with dev, product, marketing, sales and customer support teams to test and deliver features in agile methodology.

Test third party API integrations for payment gateway with Cashfree, Instamojo, delivery services with Dunzo, Subscription services with RazorPay and ZoHo.

Participate in Beta testing phase of the products to find feature gaps, UI/UX issues in figma designs.

Functional Testing of Websites, Mobile Apps (Android & IOS)

Define test strategy, prepare sprint test plan

Conduct bug triage and RCA meetings.

Writing Test Cases, Executing the test cases, reviewing test cases created by other team members, opening bugs, taking follow ups on opened bugs, Validating the fixed bugs.

Discussing product gaps with the product team and taking weekly follow ups with them on the status.

Giving QA sign off to the management.

Wrote scripts to Automate end to end flow of the Zadinga App using Selenium.

Used Appium inspector to find xpaths to help with automation flow.

Tested Zadinga flutter upcoming app for both android as well as ios device.

2. Associate Operations 08/2015 - 06/2022

Ingram Micro India Pvt. Ltd New Delhi

Previous Project Details:

Project Title

Ingram Micro Cover Plus (Website)

Team Size

5

Project

Description

Website to help the internal team and Insurance Company to stay intimated about the Insurance claims of mobiles, their status and further action to be taken.

My Role

Worked as a functional tester contributing individually as well as working in a team as per the project requirement.

Involved in day-to-day Problem Analysis, Implementation and quick resolution.

Designing, Writing and executing test cases according to the requirements.

Discussing defects with the dev team and keeping track of defects.

Daily status updates to the team and the client.

Performed Smoke, Sanity, Regression and System Integration Testing.

Performed API testing and validating API Responses.

Project Title

Ingram Micro Cover Plus Insurance

Team Size

6

Project

Description

Helping customers with Insurance Activation & Claim Process

My Role

Leading the complete process of insurance claims received from customers end to end.

Coordinating with the linked 3rd party vendors on assisting over timely closure of customer's complaints and escalations over insurance policies.

Personal Profile:

Date of Birth : 2nd May 1994

Father’s Name : Mr. Sunil Gupta

Marital Status : Married

Gender : Female

Permanent Address : 11th Avenue, Gaur City-II, Greater Noida



Contact this candidate