Administrative Assistant Customer Service

Alexa Negroni

Boston, MA ***** 781-***-**** adxswd@r.postjobfree.com www.linkedin.com/in/alexanegroni

Summery:

● Independent Consultant in the Greater Boston Area and Remote; working with Apple, TELUS International, Intuit, Takeda Pharmaceuticals, Amundi Pioneer, Tremont Asset Management, Burn Later, Google, The D.L. Saunders Corp, and Monica’s Incorporated.

● Worked remotely since pre-COVID

● Proven Customer Service Experience, worked as a bartender pre-COVID.

● Currently enrolled in UMASS Lowell’sIT certificate program. Able to build a basic website.

Experience:

TELUS International, Remote June 2022- Present

Research Assistant

(on-call)

● All work projects are subject to NDAs.

Alexa’s Books, Remote January 2019- Present

Cloud-based Bookkeeper

(on-call)

● Negotiates terms of contract for one-time specialized services.

● Sets-up new Quickbooks online accounts; manages software migrations, creates charts of accounts, imports bank feeds, and historical data.

● Cleans-up accounts with work system errors; and teaches new methods.

● Creates journal entries of transactions and to justify past accounts. Generates accurate financial reports; including custom reports. Intuit, Remote January 2020- October 2020

QBK Online Bookkeeper

(30 hour per week)

● Ensured all standards of Live Bookkeeping contracts were met, while giving excellent customer service.

● Responsible for onboarding for new clients, troubleshooting technical errors, and answering general bookkeeping questions.

● Produced accurate and current books in 30 days or less. Independent Consultant, September 2004- December 2019 Greater Boston Area and Remote

(40 hours per week)

● Industries included; Software Development, Financial Services, Pharmaceutical work, IT services, Property tax adjustment, Asset Management, Film Production, Real Estate Management and Development, and hospitality.

● Aptitudes include; research development, financial assistance, executive assistance, administrative support, contractual development, purchase order lifecycle management, project oversight, program development, and giving excellent customer service.

● Performed research assistance for projects involving sensitive topics subject to NDAs.

● Independently resolved internationally stalled contracts.

● Changed the program for international Global Communications vendors; while respecting the legal obligations in individual countries with the help of legal staff attorneys.

● Drafted SOPs for future administrators in all job procedures.

Education:

University of Massachusetts, Lowell, Remote March 2021-Present Information Technology

● GPA 3.76.

University of Vermont, Burlington, VT September 2000 – June 2004 Bachelor of Arts in Political Science, minor in Psychology

● Studied abroad at Griffith University, Goldcoast, Australia.

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