Service Representative Customer

Danielle Mulligan

313-***-**** ******@*****.***

Professional Summary

Personable Human Resources Specialist with solid background in talent acquisition, employee relations and performance management. Skilled in utilizing data and analytics to push strategic HR initiatives. Strong analytical skills and committed to implementing HR policies and procedures.

Skills

Inside Sales

Human Resources

Recruitment

Talent Acquisition

Applicant Tracking

Over ten years of Customer and Client Care, Sales, Staffing and HR

Vendor Management Systems

Work History

Recruitment Business Partner, 09/2021 - 03/2023

Hays Talent Solutions (Cognizant Account) – Remote, United States

Gathered, organized, and input requisition information into digital database (IQN, Beeline.)

Assessed vendor services for compliance with company policies.

Managed vendor and contractor relations and negotiations.

Managed vendor contracts and relationships through collaboration to maximize cost-effectiveness, optimize delivery schedules and maintain service standards.

Responsible for up to 100 requisitions.

Accountable for operational execution of requisition management – from requisition opening to offer management including management of all third-party vendors and external hiring community as well as Hays Direct Sourcing teams.

Worked with Account relationship colleagues to understand demand forecasts and translating these to Direct Sourcing and supply chain partners to allow them to build talent pools of quality, curated candidates to ensure an effective delivery pipeline exists for all current and future opportunities.

Accountable for the fulfillment of all requisitions in defined business areas.

Responsible for building and maintaining lasting professional relationships with Hiring Manager communities.

Responsible for operational and relationship management of suppliers within defined area.

Responsible for facilitating supplier and Direct Sourcing team briefings where appropriate.

Liaise with Line managers to obtain feedback at all stages in the recruitment lifecycle.

Accountable for managing the supplier and Direct Sourcing colleagues through the recruitment cycle

Actively track and report on supplier performance management against defined metrics.

Actively support Account relationship colleagues in service adherence through positive development of user experience

Accountable for delivering of contractual SLA's.

Ensure that Direct Sourcing colleagues and suppliers comply with the selection tools as per client requirements.

Ensure that Direct Sourcing colleagues and suppliers work in compliance with client contractual requirements and work in conjunction with an agreed process.

Issue management and resolution with key stakeholders.

Accountable for full maintenance, utilization and quality of VMS system.

Ensure utilization of client systems admin where appropriate- authorization/scheduling/PO raising/Headcount reporting

Ensuring vendor and hiring manager compliance in relation to VMS usage.

Responsible for using VMS to report and monitor contractual SLA output.

HR Recruiter, 12/2020 - 09/2021

Webasto Roof Systems – Plymouth, MI

Responsible for recruiting all open positions throughout the company; production operators, quality technicians, maintenance technicians, quality engineers, operation and production managers, HR ramp up and backfill of any openings.

Posting open positions, screening candidates, interviewing, extending offers, conducting background checks, onboarding and orientation of new employees.

Managing vendor relations; contracts, candidate submittals, giving feedback, extending offers.

Supporting HR functions; making badges, answering questions, employee relations issues, internal hiring and terminations.

Inside Sales & Customer Service Representative, 08/2018 - 03/2020

Light Rx Face and Body – Farmington Hills, MI

Responsible for making twenty outbound calls per hour.

Contacted clients who inquired of services and scheduled them for a free consultation.

Answered inbound calls of those with service-related questions, pricing inquiries, or needing directions.

Met monthly performance and sales goals.

Assisted in coaching new employees on calls, sales strategies and team building.

Human Resources Operations Manager, 03/2016 - 07/2018

Right At Home – Dearborn, MI

Responsible for day to day operations of the company.

Scheduled caregivers for shifts with clients and covered shifts when needed.

Traveled to client's homes to perform assessments, discuss services and meet and greets with caregivers.

Inside sales calls and attaining new clients.

Hired new caregivers weekly; recruiting through job posts, interviewing, orientating and training.

Completed all necessary on boarding paperwork.

Responsible for employment verifications, letters of recommendation, and disciplinary acts.

On call responsibilities during after business hours and assisting clients and caregivers when needed.

Staffing & Home Care Manager, 07/2015 - 02/2016

LaJoy Group – Plymouth, MI

Responsible for managing a team of three Recruiters and two Receptionists.

Responsible for managing the Home Care division (interim)

Approved time off requests and expense reports.

Scheduled employees around business needs and covered where needed.

Led weekly team meetings to go over open orders and recruiting needs.

Shadowed, coached and trained employees.

Delivered pay checks to clients and assessed client needs.

Recruiting of internal and external employees using Bullhorn, Indeed, Zip Recruiter, and Workable.

Recruiter, 11/2012 - 07/2015

Forge Industrial Staffing – Livonia, MI

Responsible for recruiting service associates for light industrial work positions.

Led new employee orientations.

Interviewed candidates.

Completed all on boarding paperwork.

Conducted drug and criminal background screenings.

On call responsibilities; providing clients with associates during off hours for assignments.

Answered phones and assisted at the service window.

Wrote work orders, entered them in the computer, and updated order boards.

Coached and trained new employees.

Inside Sales & Customer Service Representative, 10/2008 - 02/2011

American Laser Centers – Farmington Hills, MI

Responsible for making twenty outbound calls per hour.

Contacted clients who inquired of services and scheduled them for a free consultation.

Answered inbound calls of those with service-related questions, pricing inquiries, or needing directions.

Met monthly performance and sales goals.

Assisted in coaching new employees on calls, sales strategies, and team building.

Education

Child Development

Schoolcraft College - Livonia, MI

Contact this candidate