Service Representative Mail Handler
Resume:
Lisa N. Herring
Jacksonville, FL 32244
*************@*****.***
Objective: Obtaining a position in which I can utilize my knowledge, experience and interpersonal
skills for the growth of the company and myself.
Employment: 6/2020 - Current TD Auto Finance Jacksonville, FL
OPS Specialist III
Responsible for daily reports throughout all departments within the business. Optimize daily activities and performance of the business across the board that we service.
6/2015 - 1/2018 TD Auto Finance Jacksonville, FL
Customer Service Representative (Title Specialist)
Assist customers by following company policies and procedures, provide resolution to customer complaints, answer general question, and resolve the reason for calling. My goal on every call is to provide one call resolution.
5/2014 - 3/2015 Green Tree Servicing Jacksonville, FL
SPOC/Loan Counselor I
Answer incoming calls and place outbound calls. Answer customers questions,
obtain reason for default, assist with bringing loan current, collect on outstanding
balances, discuss options to prevent foreclosure, and provide alternatives to retain
their home if in foreclosure. Assist other departments with collecting documents
needed to complete loss mitigation review and closers with obtaining final documents
for modifications that was approved.
8/2010 - 5/2014 Everhome Mortgage Jacksonville, FL
Loan Counselor
Answer incoming calls and place outbound calls. Answer customers questions,
obtain reason for default, assist with bringing loan current, collect on outstanding
balances, discuss options to prevent foreclosure, and provide alternatives to retain
their home if in foreclosure. Assist other departments with collecting documents
needed to complete loss mitigation review and closers with obtaining final documents
for modifications that was approved.
07/2003 - 4/2009 AT&T Jacksonville, FL Customer Service Representative/ Collections/Manager Relief
Assist customers with routine request, questions, research and resolution.
Process return labels, rebates, upgrade phones and service. Accept payments and set payment arrangements. Manager Relief; handle escalation.
07/1995 - 05/2002 AT&T Wireless Jacksonville, FL Reports Specialist
Responsible for billing reports that covered 32 regions, including India. The reports consist of pulling data from Oracle and transferring it into an Excel spread sheet with
the total billable amount. Help set up call center in India.
6/1990-01/2000 United State Postal Service Jacksonville, FL
Mail Handler/Window Clerk
Assist customers with mailing items, leasing Postal boxes, special deliveries, purchase
of stamps/money orders, change of address, issue with not receiving mail, etc. Load
and unload trucks and planes. Input data into the manifest system about the mail route for the airline.
Education: 1990 Graduated William M. Raines High School Jacksonville, FL
High School Diploma
08/1997 FCCJ (Downtown Campus) Jacksonville, FL
Computer Analysis Certification
09/1998 Data Comm Jacksonville, FL
Certification in Microsoft Word, Excel, Access Power Point and Oracle
08/2008- 06/2011 ITT Technical Institute Jacksonville, FL
Associates Degree Criminal Justice
Awards: Customer Service Awards, 10 Shining Star Awards of excellence, Perfect Attendance
Reference: Available Upon Request
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