CAREER SUMMARY

Over ** years in a professional and business field. Focused, quality-driven professional with extensive experience in Customer Service Administration/Management, Analysis, HR, ISO, Sales & Marketing, Purchasing, Warranty Recovery and Parts Sales.

Demonstrating consistent achievement of objectives, strong customer service skills and dedication to organizational goals. Effective analysis and problem solver with an eye for detail. Ability to work with all levels within an organization from executive to staff.

EXPERIENCE

Office Manager February 2021 to Present

Optimal Electric Vehicle LLC, 29449 Old US HWY 33, Elkhart, IN 46516

Office Manager – Promotion December 2021 Handling Day to day activities which include but not limited ISO, Sales Orders, Invoicing, Parts Orders, Warranty calls, Production Scheduling and helping Purchasing Department. As we are startup company with limited resources, I have been working in several areas helping with the documentation and the new ERP Net suite computer system.

February to December 2021 Marketing Sales & Support Specialist -Helping with the startup of a new company. Create all the documentation for ISO, Vehicle Order Form, Owners Manuals, Training Manuals, Dealer Agreements, Sales documents, Purchasing forms, Warranty documentation. Work with sales team, dealers and customers on upcoming bids.

South Bend Cubs March 2019 to Present

South Bend Cubs, 501 W South St, South Bend, IN 46601

Suite Server - Helping the quests have a wonderful experience at a Ball game, concert or event. Always with a smile and warm words, serving food and drinks to the quest at the stadium.

Bartending - Serving drinks to quests in a fast pace, energetic, clean environment.

Warranty Analyst January 2020 to February 2021

Daimler Coach North America Fort Mill, SC (Worked from Home)

Work with US customers regarding warranty on Mercedes Luxury Motor Coach. Approve warranty claims, handle mailing for recalls in the US and Canada, work with accounting for customer payment, work with service team throughout the country on warranty repairs in the field, enter warranty claims in the Daimler portal and worked with German division on warranty payments.

Warranty Recovery Manager October 2018 to January 2020

REV Coach Division of REV Corp. 25161 Leer Drive, Elkhart, IN 46514 (Worked from Home)

Work with US customers regarding warranty on Mercedes Luxury Motor Coach. Provide technical advice, and wrote warranty part orders for REV Parts to ship to the customer, approved warranty claims, and worked directly with accounting for customer payment. Worked with service team throughout the country on warranty repairs in the field, entered warranty claims in the Daimler portal and worked with German division on warranty payments.

Parts, Warranty and Customer Service Manager February 2008 to October 2018

REV Corp. Formally - Goshen Coach a Division of Thor Corporation, Inc., 25161 Leer Drive, Elkhart, IN 46514 Responsible to determine if the customer or dealer had a warranty issue, helped solve the issue by providing prints, part replacement or technical support and then gave authorization for the warranty claim. Also responsible for entering and approving all warranty claims. Took care of all defective part returns from customer and then worked with the supplier for reimbursement on those returns. Wrote all parts orders for warranty and created all work orders on a daily basis. Also handled travel plans for any road trips required for repairs in the field. The Service Department reported to me directly and the Parts Department staff worked under my direction. I was responsible to report daily and weekly parts sales and warranty expenses to the management team. Goshen Coach made several changes to improve the product based on info I provided to the Goshen team.

ISO Management Representative Coordinator October 2006 to November 2007

Glaval Bus; a Division of Forest River, Inc., 914 County Road #1 North, Elkhart, IN 46514

As ISO Manager, I took Glaval through the implementation and certification process for ISO9901 2000. Glaval passed their certification without any nonconformity, which is a rarity. Responsible to train all employees, including the management team, in all aspects of ISO and awareness. Created a process traveler for each bus line. Created and implemented all procedures needed to become ISO certified. Created training records and job descriptions for each employee. Controlled and logged all forms and documentation used throughout the company, calibration of tools and worked with quality department in establishing actual quality into the buses, not just inspecting.

EDUCATION

Associate in Applied Sciences Degree, Secretarial Sciences, Word Processing – IVY Technical College, Fort Wayne, IN Purchasing 1 & 2 – Certificate, Indiana University, South Bend, IN

ISO 9001:2000 Internal Auditing Certificate – Dolan Consulting, Chicago, IL

Team Building and Problem Solving 11 Certificate – IVY Tech College, South Bend, IN Diploma – Business, English Major, Eastside High School, Butler, IN

Seminars – Purchasing: How to Be a Better Buyer, Communication for Women

SKILLS

Customer & Vendor Relations/Problem Solving/Analysis Excel /Word/Access/Power Point/Salesforce/

Quick Books – Bookkeeping

UPS/Fed Ex– Shipping, SAP, Net Suite, AS400, Web Design, HTML,

Java Script, Adobe Photoshop 2021

Daimler web base database

ISO Certifications Process, ISO Internal Auditor

PROFESSIONAL REFERENCES

Ben Cupp, Director of New Business Development - Optimal EV; 269-***-****

Guenter Stumm, Director of Aftermarket Sales – Daimler Coach North America; 800-***-**** Stephanie Cook, Office Manager - Daimler Coach North America; 214-***-****

Laura Bailey, Chassis Manager - Thor Motor Coach; 574-***-****

Stacy Downer, Purchasing Manager – LaVanture Products; 574-***-****

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