Product Manager

Moushumi Bhattacharya

San Mateo, CA *****, adxste@r.postjobfree.com, 480-***-****, www.linkedin.com/in/moushumi-bhattacharya/ Digital Product Manager with 5 years of experience in launching customer-centric products and enhancements for Fortune 500 companies. I am skilled in cross-functional collaboration, market research, and strategic planning, seeking to join a dynamic team to drive innovation and growth and make a meaningful impact. RELEVANT EXPERIENCE

Product Manager - Y Media Labs LLC, CA Aug 2021 – Mar 2023 FinTech & Banking:

● Led end-to-end releases with global multidisciplinary teams, driving 8 successful projects within 12 months and achieving 20% increase in Monthly Active Users. Employed strategic vision and data-driven insights to define product direction, established KPIs, and fostered collaborative stakeholder engagement.

● Analyzed market trends, competitive research and customer feedback to optimize money movement user flows and launched bespoke secure messaging feature, resulting in a 15% increase in customer satisfaction and 25% increase in revenue. Measured success and tied them to wider business objectives.

● Spearheaded the adoption of an engineered design system, resulting in 33% increase in feature development velocity. by aligning business and technical needs and addressing priorities, streamlining design-to-development process for speedy execution and conducting UAT to ensure quality and user satisfaction.

● Accomplished 36% increase in user engagement with app redesign and optimized user onboarding. Leveraged market research, product analytics, and usability testing to drive UX improvements and mitigated project risks within set timelines. Led impact reporting to stakeholders, ensuring transparency and alignment.

● Oversaw a complex, monolithic app modularization and re-platforming project, assessed middleware & microservices architecture, APIs, evaluating technical constraints, to achieve a remarkable 70% reduction in app latency. Developed reusable and scalable core app modules, ensuring improved consistency and enhanced overall performance.

● Collaborated with UX to conceptualize an innovative P2P payments feature for 280k clients, leveraging user scenarios, designing wireframes, and validating hypotheses through A/B testing and usability studies.

● Led product from 0 to 1 from inception to launch & optimization of FIREWATCH (Innovative philanthropic use case of NFTs), protecting 10k sq miles of California from wildfires in 5 weeks.

● Aligned on product vision and launched MVP scope by establishing analytics tracking, strategizing website content, product requirements, and tested the NFT e-commerce website to launch in 5 months.

● Partnered with marketing and design to lead in-depth market research to assess product-market fit and strategize a go-to-market plan. Generated insights from product data to improve time to value by 25%. IT Product Management Consultant – PwC India Jun 2018 – Aug 2019 Infrastructure & Utility Service Provider:

● Led a cross-functional team of 10 through the agile software development lifecycle, resulting in efficient project delivery and timely releases. Validated assumptions and improved user experiences by defining user stories and flows, leading to increased product adoption and customer satisfaction.

● Digitized 13+ services from application to payment, approval, and disbursement, resulting in a significant 64% reduction in service delivery time and positively impacting over 1 million end-users.

● Successfully integrated an online payment gateway, achieving 100% adoption of digital payments and enhancing the overall user experience.

● Identified gaps and redundancies in 52 internal processes across multiple departments, leading to streamlined workflows, increased efficiency, and improved collaboration.

● Collaborated across the organization to develop metrics dashboards for 5 business units, reducing monitoring efforts by 40% and enabling data-driven decision-making.

Product Owner SAP ERP – IBM India May 2014 – May 2016 BioRad Laboratories (Pharma):

● Developed high-level design documents for customizing ERP modules based on requirements gathered from onsite stakeholders and clients.

● Improved code quality to reduce warnings by 30% by gathering requirements from stakeholders and developing comprehensive process flows and user scenarios. to develop a powerful quality control tool, resulting in enhanced software reliability and maintainability.

● Streamlined forms/reports implementation for 3 ERP modules by leading a team of 4 developers, saving time and effort while ensuring consistency and accuracy across the modules. Defined a strategic approach for adoption, facilitated estimation ceremonies, and conducted user testing. Application Developer SAP ERP – IBM India Apr 2013 – May 2015 Voestalpine Gmbh (Greenfield Automotive implementation) &BioRad Laboratories (Pharma): Developed, deployed and maintained customized SAP ERP solutions for clients in US and Europe with $15B cumulative net worth. PROJECTS

US Accidents Data Analysis (Python - Pandas, NumPy, Seaborn)

● Analyzed real time accident dataset with 3m records to identify patterns using k-means clustering and report insights of severity of accidents due factors such as location, weather conditions and infrastructure. Business Scenario Analysis (SQL, Tableau)

● Provided business improvement recommendations by conducting business case analysis of Starbucks. Utilized advanced SQL, stored procedures, views, and triggers and designed teractive dashboard to track metrics to draw conclusions and gain business performance insights.

EDUCATION

M.S. – Information Systems [STEM] Santa Clara University, US GPA: 3.9 June 2021 MBA – Marketing & Operations Institute of Management Technology, Ghaziabad, IN GPA: 3.5 Mar 2018 Bachelor of Technology – Electronics and Communication WBUT, Kolkata, IN GPA: 3.8 June 2012 ADDITIONAL INFORMATION

Skills: Java, Python, BI, Tableau, SQL, AWS Cloud Computing, Machine Learning, Natural Language Processing, Data Analysis Tools: Microsoft Office, Lucid Chart, Google Analytics, Amplitude, Adobe, Pendo, UserTesting.com, Airship, Jira, Figma and Miro Certifications: UX Design, Jun 2021 SQL Analytics & Advanced SQL, May 2021 Python, Dec 2020 Machine Learning, Dec 2019

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