Jane Wagner

Customer Service

Bastrop, TX

adxssm@r.postjobfree.com

+1-512-***-****

Looking for an exciting career opportunity that allows me to continue my education while gaining valuable experiences in a challenging business environment. Authorized to work in the US for any employer

Work Experience

Customer Service Center Representative (Remote)

Hastings - Austin, TX

July 2021 to August 2022

Answered incoming calls, transfered and took messages as necessary. Followed scripts when prompted and performed data entry for multiple clients. Stayed in contact with my team via Slack and received many customer compliments. Maintained above average scores during my entire time with the company. Due to business needs was part of a lay off but the owner himself will provide a reference if need be. Customer Service Representative (Remote)

Harte Hanks - Austin, TX

July 2018 to July 2021

Answered incoming calls in regards to all Glad products and Clorox Products. Helped consumers with all issues and resolved customer complaints. Gathered and verified all address information, e-mail information and phone number.

Kept in constant contact via Micro Soft teams during duration of the shift. Activities Director

Austin Health Care and Rehabilitation - Austin, TX September 2018 to July 2019

Started out as a receptionist answering phone calls and directing them to the correct party as well as receiving, separating, and delivering the mail, all while greeting guests with superior customer service. After two months I was quickly moved to Activities Director. My duties included, but were not limited to, planning activities for residents, keeping up with monthly calendar and passing out to residents rooms. Planning holiday parties and decorating accordingly. Completed daily paperwork for activity attendance, one room visits quarterly paper work and QA. Shopping for residents as needed. Food Handler

Cattlesmans

July 2012 to August 2013

Located at Camp Swift. I was tasked to help unload trucks twice a week. Prepare breakfast and dinner for service members. Clean up after each meal. Two shifts 6am-9am, 4pm-9pm Monday thru Sunday with one day off.

USA Managed Care Org.

916 S Capital of TX Highway

Austin, TX 78723

Started out as Customer Care Rep. Answering calls from clients to find Doctors, Hospitals, Ancillaries and Speciality Doctors with in there zip code area.

Provider Relations:

Duties include taking calls from Providers and Hospitals to update there tax id number, address, title, and file updated information in their file.

File Room Coordinator:

Kept file room in order. Pulled files for the different departments and delivered them and picked them up when the were done with them.

Filed all paperwork into file as it was received.

Work Comp. Specialist:

Worked with our Rockport office to assist with work comp issues, and faxed work comp page as needed upon request.

Sincerely

Education

High school or equivalent

Skills

• Data entry

• Excel

• Microsoft office

• As400

• Typing

• Active Directory

Additional Information

Computer Skills

Data Entry, Microsoft Office, Excel, AS400, Geometric, wpm 75,

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