Manager

PAUL NUOSCI

Email: ****************@*****.***

Phone: 330-***-**** Management

A professional Account & Operations Manager with years of experience and a documented history of success. Expertise in planning, developing, and implementing strategies to identify target demographics and focus marketing opportunities. Significant experience in Operations Management, Call Center Operations, Human Resource Administration, Budgeting, General Accounting and Sales. Skilled in directing and managing projects from beginning to end. Highly effective communicator with high-level of success in liaising with vendors, managers, customers, and executives.

Areas of Expertise

Operations Management

High-Level Sales Proficiency

Strategic Planning/Analysis

Industry Networking

Supervision/Management

Competitive Intelligence

New Business Development

Call Center Operations

Professional Experience

Inbound Call Center Agent CVS Health Concierge January 2023 to Present

Build relationships with customers, patients, and caregivers. Assist customers by helping them navigate healthcare services and products. Promote CVS Health consumer facing healthcare programs/initiatives and Health HUB offerings. Act as Product Resource Assistant for Home Health Care (HHC) Adhere to professional practice standards. Manager TCA Cleveland - Westlake, OH February 2022 to November 2022

Oversee daily operations of all aspects of the company. Included but not limited to Hiring, Training, Coaching, Mentoring, Strategic Planning, Critical Thinking, Problem Solving, Conflict Resolution. Management through planning and organizing the company’s operational processes and implementing steps to create the highest level of efficiency possible, guided by continually monitoring the Business Performance Indicators or {BPI}. Revenue, cost of goods, employee/customer retention, through critical analysis and effective decision-making to bring innovation, and best practice to meet the needs and the goals of the company. On Site Account Manager South Park Mall - Strongsville, OH October 2017 to February 2022

Essential Functions:

Leadership - Overall ownership and accountability of operational management and financial performance of the department. Ensure the highest levels of safety, quality and service excellence for employees, clients, and consumers. Plan and lead team management meetings. Ensure safety and sanitation standards in all operations. Financial Performance - Build revenue and manage budget which includes cost controls about labor, supply, and inventory. Understand performance metrics, data, order, and inventory trends; educate teams on key levers to improve margins. Establish and maintain effective lines of communication with client and facility personnel to make sure contract metrics are being met. Identify client needs and communicate operational progression of the environmental services for the 1.5 million sq. ft. two Level mall complex, this is a hands on working managerial position. Responsibilities include, but not limited to; floor maintenance, restroom cleaning and sanitizing, outside common areas and dock cleaning, removing biohazardous waste, payroll, inventory, control expenses within area of responsibility, preparing weekly reports, oversee inspections, quality control measures, and training of 24 full time union employees, charged with maintenance issues i.e., sinks toilets leaking pipes, and roof, while maintaining a safe and secure work environment. Provide an elevated level of service by enforcing quality and customer service standards; analyze and resolve challenges with recommendations for improvements.

Shift Supervisor Ford Engine Plant

Leadec Industrial Services Inc - Brook Park,

February 2019 to August 2021

Supervised a team of UAW cleaners. Coordinate daily with a team meeting to assign jobs and special tasks to be performed for two shifts 2-10:30 and coordinated the 10pm to 6am shifts, ordering supplies from stock room, making sure all needed supplies and PPE were available to complete the shift requirements. Follow up on work in progress with time stamped pictures for verification and turned into Ford for valuation. We also helped with production as we were tasked with emptying metal chip hoppers for continued line activity. In charge of cleaning, break rooms cafeteria, offices, bathrooms, and dock areas, also any hazardous waste, chemical, oil and gas spills inside and outside of the 2 million square foot plant.

Night Shift Supervisor

Arcelor Mittal Steel Plant - Cleveland, OH

August 2015 to October 2017

Day-to-day operation of the environmental services of a multi-site complex. In charge of Special Projects throughout northeast Ohio, requiring maintenance of hard and soft floor coverings, along with deep cleaning of facilities at multiple locations

Supervise and coordinate activities of forty-eight full-time union employees. Inspect work performed to ensure that it meets company specifications and established standards facilitate the coordination of transporting employees to designated areas at the Arcelor Mittal steel plant.

(The plant covers one thousand acres and personnel are transported by bus to locations throughout the plant.) Responsible for completion of jobs in a safe and timely manner, removing hazardous waste, educating, and implementing proper procedures for completion of duties in various work environments, while maintaining safety with the use of personal protection gear

Check equipment to ensure that it is in working order.

Responsible for daily reports on areas covered and job performance of individual personnel, along with any disciplinary actions taken for infractions of rules and procedure.

Investigate complaints about services and take corrective action.

METRO CNC, Oakwood Oakwood Village, OH Aug. 2013 – 2015

VP SALES

Hired specifically to increase sales and develop customer base; doubled sales since starting position.

Planned, developed, and implemented strategies to best identify target demographics.

Created innovative marketing opportunities through referrals, telephone canvassing, face-to-face interactions, and cold calling on business owners.

Developed branding campaigns, including direct mail, email, webpage integration, networking, and event attendance.

Monitor and analyze sales and marketing activities against goals.

Collaborate in the planning and formulation of organizational policies and practices.

INDEPENDENT LIFE & HEALTH AGENT, Independence, OH March 2011 — 2013

Sales Director

Handle telemarketing sales for Disciplines’ life, health, Medicare, and disability insurance

Perform face-to-face calls in support of sales.

Prepare, support and close on insurance policy sales.

Marketed and sold DUI-SR22 Filings

TRUBRIDGE INC, Canton, OH 2010 —2011

Licensed Insurance Agent (Call Center)

National web-based health insurance FMO. Selling, Medicare Advantage and supplements

Managed 100 to 150 calls daily.

Performed administrative tasks, such as maintaining records and handling policy renewals.

CATASTROPHE MANAGEMENT SOLUTIONS, Hudson, OH Aug. 2010-2012

Customer Service (ALLSTATE — Seasonal)

Temporary, seasonal customer service representative, handling insurance calls through hurricane season

Managed first loss call claims.

Received inbound calls from clients.

Entered all necessary data related to claims for Catastrophic Loss into database.

MOVING THE MILITARY, Brownstown Township, MI 2005 - 2009

Operations Manager

Dispatched and routed military equipment, maneuvered trucks in the yard or to separate locations, as needed.

Directed, developed, and implemented logistics management.

Planned, coordinated, and evaluated the execution of Integrated Logistics Support

Managed high-volume outbound and inbound call center environment.

Negotiated rates and contracts with Military Surface Deployment and Distribution Command (SDDC), as well as with carriers.

Managed staff, prepared schedules and assigned duties.

Accountable for P& L accounts

Responsible for administration budgets, payroll, billing, accounts receivables and credit collections

Education & Training

Bachelor of Art, Business, Ohio State University, Columbus, OH

CDL Class A License, HAZMAT, Tanker, Double, Triple endorsements

OSHA 30

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