Customer Service Phone Operator
Resume:
Rhonda Clayton
**** ******* *****, *** ***, Jackson, MS 39206
****************@*****.***
Professional Summary
Meticulous Cashier, who excels at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, Sales and Marketing.
February 2015 to March 2015
Working Solutions Ridgeland, MS
Temporary Agent
●Performed housekeeping duties according to hotel standards
March 2012 to April 2012
Home Depot Jackson, MS
Cashier
●Developed positive customer relationships through friendly greetings and excellent service.
●Helped customers with questions, problems and complaints in person and via telephone.
●Verified that all customers received receipts for purchases.
November 2011 to January 2012
Target Jackson, MS
Cashier
●Greeted customers and ascertained customers' needs.
●Organized racks and shelves to maintain the visual appeal of the store.
●Verified that all customers received receipts for purchases.
August 2009 to January 2011
University Healthcare Jackson, MS
Phone Operator
●Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
●Ensured safety and well-being of patients.
December 2007 to January 2009
Encore Marketing Group Jackson, MS
Field Manager
●Completed daily outbound calls, up to 8 hours per day.
●Wrote sales contracts for orders obtained and submitted orders for processing.
●Selected the correct products based on customer needs, product specifications and applicable regulations.
●Attended monthly sales meetings and quarterly sales trainings.
●Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Education
●2006 Jackson State University Jackson, MS
●Bachelor of Science Psychology
Skills
●Cash register operations
●Exceptional customer service skills
●Adept at prioritizing/managing deadlines
●People-oriented
●Dependable
●Reliable
●Excellent communication skills
●Positive outlook
Accomplishments
●Led a low-performing sales team to become the only one in the region to exceed first quarter objectives.
●Managed a portfolio of 10 accounts providing for $1500 in sales.
●Reporting -
●Documented and resolved defective merchandise complaints which led to refund and product being sent out for repairs
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