Signing Agent Customer Service
Resume:
Rashaunna Burnell-Hall
Jacksonville, FL *****
*******.********@*****.***
I am a self-directed and innovative thinker with a knack for developing creative solutions to complex problems; seeking the opportunity for new challenges and professional development along with advancement.
Authorized to work in the US for any employer
Work Experience
Notary Public Signing Agent/ Notary Public/RON
SheilaMae Notary Service & More - Jacksonville, FL February 2022 to Present
I administer oaths, take acknowledgments of deeds and other instruments, attest to or certify photocopies of certain documents, and perform other duties specified by law. As a NSA, helping borrowers understand loan documents and go through the closing when buying a home.
Some of the common job duties you will take on include:Understanding loan documents for mortgages. Explaining important documents to borrowers.
Verifying and completing varies legal documents via remote webcam access. Insurance Advisor
Sitel Group - Florida
February 2022 to July 2022
Assisting customers with insurance policy questions, billing, and verifying claims information. Gathering information related to active and non active policies. Gaining and retaining relationships to provide excellent customer service experience.
Tax Preparer
self-employed - Lake City, FL
January 2016 to February 2022
Reviewing and prepping tax returns, explaining tax breaks, documents, and tax requirements. Amending tax returns and analyzing errors.
ESS Specialist
DCF State of Florida - Lake City, FL
March 2019 to August 2021
Processing food, Medicaid, and cash assistance. Making calls to client completing phone interviews. Approving and or denying benefits. Using several data systems. Paraprofessional
Columbia County school District - Lake City, FL
August 2018 to March 2019
Educational aide that assist parents and teachers with resources to promote successful education. Duties consist of inputting data, scheduling and completing volunteer orientation, before school lunch and bus area supervision of students.
Case Manager
Devereux/Partnership for Strong Families - Lake City, FL June 2016 to July 2018
32025
Providing services to children and families who are involved with the Department of Children and Families and/or in the state dependency system, providing family support to children at-risk of abuse, abandonment, or neglect. CM monitors the well-being of children while addressing factors that place children at-risk for out-of-home placement, to prevent the occurrence of child abuse and neglect by working with families, caregivers, and community providers. Completing referrals to community resources used to help identify the families' strengths, dreams, and goals. Services include assessment, monitoring and supervision, case planning, service referrals and tracking, independent living skills, family preservation, intact family services, extended family support services, protective services, reunification, adoption, foster care, and permanency services through legal documents. Appearing and testifying in court proceedings to determine legal and justifiable permanency is established. Telecommunicator
BOCC - Lake City, FL
January 2013 to April 2018
32055
Taking Emergency and Non-Emergency calls in reference to varies situations, dispatching theses small call according to priority and the nature of the call making sure the community and the officers reporting to theses call are safe.
Utilizing NCIC and FCIC to receive and transmit criminal histories for investigating purposes. Supervisor/CSR
Sitel - Lake City, FL
December 2006 to December 2012
Receiving multiple calls in reference to DIRECTV Satellite Service Technical support, walking customer through Troubleshooting and placing orders if additional equipment. Also for 2 1/2 years I supervised 15-25 agents taking sales
And technical calls making sure that the proper customer service was given and giving positive feedback in reference to past present and future calls received from customers. Education
Bachelor's in Criminal Justice
Saint Leo University - Lake City, FL
January 2012 to May 2016
High school diploma
Florida Gateway College - Lake City, FL
January 2010 to December 2010
Skills
• MULTIPLE PHONE LINES
• TYPING
• EXCEL
• POWERPOINT
• WORD
• Case Management
• Administrative Experience
• Social Work
• Technical Support
• Child Protective Services
• Computer Literacy
• Insurance verification
• Microsoft Windows
• Clerical experience
• Analysis skills
• Microsoft Access
• Software Troubleshooting
• Computer Networking
• Operating Systems
• Customer support
• Customer service
• Telecommute work from home (2 years)
• Tax Prep (4 years)
• Cash handling
• Help desk
• Tax Experience
• Customer service
• Typing
• Windows
• Salesforce
• SharePoint
• Live chat
• Microsoft Outlook Multiple Phone lines Fast Learner Use of Microsoft Software (Excel, Word, and PowerPoint) Supply chain
Certifications and Licenses
Property & Casualty License
Certified Notary Public
Remote Online Notary
Contact this candidate