Customer Service Shift Supervisor

Michael E. McCann

*** ********** ****** *****: 847-***-****

Wood Dale, IL 60191 E-Mail: adxsqu@r.postjobfree.com Objective: To obtain a position which will utilize strong organizational skills, and focus on customer satisfaction. Summary of Qualifications:

Customer Focus: Identify customer needs, requirements and preferences as a solution resource responsible for achieving a high level of service excellence within a competitive environment.

Leadership: Provide guidance and education in product knowledge, sales and service procedures as a knowledgeable resource for achieving cost control, quality, efficiency, and productivity goals.

Organization: Schedule, coordinate and organize priorities for daily operational activities that include product ordering, inventory tracking, merchandise pricing and replenishment, and customer relations.

Team Effort: Work with team to effectively manage time and resources resulting in maximizing service. Professional Experience:

Mark Products - Wood Dale, IL June 2014- Present

Customer Service/Inside Sales

Receive, review and enter customer orders placed via phone, e-mail and fax. Prepare and send customer quotes. Provide samples and product information for customers. Prepare Reports on Daily/Monthly/Yearly sales for management. Calculate sheet and roll weights and prices for products to meet customer needs. Follow up with customers on open quotes and see if they are still interested or why they chose to purchase material from another supplier. Keep operations informed if material is getting low (monitor stock). Reach out to old customers to re-establish business relationships by addressing reasons why the business was lost. Develop new potential customers, following up with quotes, samples and feedback.

Office Depot - Elk Grove Village, IL July 2013 – June 2014 Sales / Customer Relations

Provided customer excellence and product education throughout store departments as a representative of the company’s service capabilities. Promoted popular items and technical products including printers, modems, laptops, tablets, and other devices as a knowledgeable resource for increasing value-added sales. Tracked inventory resulting in timely and accurate replenishment of merchandise; submit orders for new merchandise in coordination with promotional and seasonal trends.

CVS Caremark - Iowa City, IA July 2009 – February 2013 Shift Supervisor

Provided leadership, mentoring and support for up to ten staff throughout all store departments, including instruction in product promotions and customer service. Entrusted with opening and closing store, bank deposits, sales totals and reconciliations. Delegated workload such as stock replenishment and product placement at strategic points of purchase. Ordered merchandise according to inventory requirements, product promotions and seasonal trends. Use of supply chain management system to track, cost and replenish merchandise by item and category. Education:

Upper Iowa University - Fayette, Iowa April 2014

Bachelor of Science in Business Management

Relevant Coursework: Accounting Principles, Consumer Behavior, Corporate Financial Management, Critical Thinking, Global Marketing, Human Resource Management, International Management, Leadership, Principles of Supervision, Production / Operation Management, Sales Management, Statistics Senior Project: Identified a company, Craft Technology, a small manufacturing firm in need of skilled workers to program and run new automated machines (CNC) taking the place of manual machines. Developed a complete 20-page written and visual presentation and an accompanying oral demonstration that detailed a strategy for cutting costs and improving team motivation through skills development. Technical Proficiencies: MS Office Suite (Word, Excel, PowerPoint, Outlook), Internet research and email communication. MAS90, DEX Barcode reading system.

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