Customer Service Technical Writer

Matthew M. Mientka

1-802-***-**** Burlington Vermont ***********@*****.*** LinkedIn

Professional Summary

** ***** ** ********** ** journalism, public affairs, and customer service — licensed life insurance sales

Goals

Endeavoring to further a career in remote-based telephone sales Education

Master of Arts in Journalism and Public Affairs American University - Washington DC Bachelor of Arts in Journalism Northern Vermont University - Johnson VT Relevant Experience

World Financial Group - (PT/ REMOTE)

Life Insurance Salesperson

Jan 2023 – Present

● Sold life insurance policies to consumers

● Generated leads for new sales

[Various Employers] - (FT Temporary and Seasonal)

Customer Service (inbound and outbound calls)

[Various periods throughout career]

● Processed orders for gardening equipment, flowers, etc.

● Generated sales for roofing business

Past Experience

[Various Clients] - (PT/ REMOTE)

SEO Writer

Nov 2021 – Jan 2023

● Researched topics and wrote SEO-optimized articles for marketing sites, blogs

● Edited articles for clarity, brevity, and veracity

● Published content via content management systems 2

Acclaro Research Solutions, Inc. - SILVER SPRING, MD (P/T REMOTE) Technical Writer

Apr 2018 – Present

● Produced and edited technical reports analyzing cyber-training programs

● Interviewed government and industry subject-matter experts

● Composed technical API documents

● Edited documents with Markdown and GitHub

NEXIGHT GROUP LLC - SILVER SPRING, MD

U.S. DEPARTMENT OF HOMELAND SECURITY, OFFICE OF INFRASTRUCTURE PROTECTION, SECTOR OUTREACH & PROGRAMS DIVISION

Senior Technical Writer

Jul 2016 – Mar 2018

● Covered joint government and industry infrastructure councils across country

● Wrote and edited white papers, meeting records, fact sheets, and brochures

● Ensured 508-compliance for all materials, released internally and externally

● Served as secretariat for State, Local, Tribal, Territorial Government Coordinating Council

● Demonstrated availability to empathize with user to analyze user content needs

● Planned content strategy with data-driven purpose STOWE REPORTER MEDIA LLC - STOWE, VT

Reporter

Oct 2014 – Jul 2015

● Covered state and local politics

● Edited newspaper and magazine articles

● Wrote enterprise stories on affordable housing shortage in Vermont

● Create and manage editorial calendars using Google

● Published content via content management systems IBT MEDIA (FORMERLY NEWSWEEK MEDIA GROUP) - NEW YORK, NY Reporter

Mar 2013 – Aug 2014

● Interviewed notable scientists and physicians for Medical Daily, Newsweek

● Edited content for SEO

● Create and manage editorial calendars using WordPress

● Use analytics tools to monitor content traffic, engagement, leads, conversions

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