Customer Service Real Estate

714-***-**** ******@***************.***

Dedicated professional with experience in consultative sales, customer loyalty, contract negotiation, computer skills and management. I have an extensive background and expertise in my field; however I have excelled in several different areas in previous roles. Result driven with a proven track record of performance and success; I am ready to make an immediate contribution to your organization.

Highly knowledgeable in all aspects of real estate, title, mortgage lending and escrow. Ability to handle a high volume of transactions and customers to close quickly, efficiently and maintaining an excellent level of customer service. Multi- tasker, attention to detail, strong communicator, excellent verbal and written skills, cooperative and collaborative. Proficient in MS Word, Excel, and Outlook,

Increased sales by executing better marketing strategies and increasing the average number of tangible leads.

Manage multiple Airbnb and Vacation Rentals in Luxury Market maintaining financials and actively marketing to continue a steady flow of business and less vacancies.

List and Sell Residential and Commercial Properties. Negotiated offers, and Prepared market analysis to determine value.

Developed and implemented a new business plan to expand the company's real estate brokerage services to include the sale of distressed properties.

Maintained a database of business contacts, allowing for better customer retention via referrals and increased sales.

Specialized in off market properties, pre-foreclosures sales, and collaborating with potential buyers and sellers.

Pinpoint Properties – Newport Beach, CA 92660

Real Estate Salesperson

Represented the Zillow Foreclosure Division successfully converting 20 -30 leads per day into standard sales in a Luxury High End Market totaling over 80 Transactions and over 100 million in sales volume.

Ranked # 15 in Newport Coast 2017 and featured in Executive Agent as one of the top producers in OC Please see attached MLS for my sales transactions where 85% came from Zillow Conversion Leads.

Sold in Laguna Beach, Laguna Niguel, Huntington Beach, Irvine, Newport Coast, Newport Beach, Corona del Mar, San Clemente, Lake Forest and Mission Viejo.

Developed and maintained strong customer relationships and networks within designated sales territory.

Performed all aspects of escrow and title, prepare estimated closing statements, order demands and all documents required, closed escrow by balancing and dispursing funds, calculated and dispursed payoffs to lender, in resale, refinance, foreclosures and short sales.

Prepared weekly and monthly reports of business activity and sales forecasts.

Tracked sales numbers and issued progress reports to executives for review.

Attended scheduled training sessions, department meetings and company events to build expertise and promote company image.

Assisted in development and marketing of new business

Remained current on relevant product and industry information to provide up-to-date catalogs and services.

Forecasted sales numbers to gauge product and campaign success. Provided customer service and was involved in training new team members each month Planned special events, parties, or meetings and booked musicians or celebrities. Arranged for interpreters and translators when patrons required such services. Made travel arrangements for sightseeing and other tours. Performed office duties on temporary basis when needed.

Made reservations for patrons, such as for dinner, spa treatments and golf tee times and obtained tickets to special events.

Real Estate License

Designated Top Producer OC in Executive Agent Magazine, COVER OF VIEW MAGAZINE IN APRIL 2020 ADDITION, 2019-2020 INTERNATIONAL Diamond Award Sales, Over 900 million in Sales Volume

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