Customer Service Aide

Sofia Flores

*****************@*****.*** +* (***) 691- 4164 331 Villa Canto, El Paso, TX 79912

Work Experience

Corner Bakery Cafe El Paso, TX

Service Attendant April 2018–June 2021

• Handled duties in a fast-paced environment

• Boosted sales

• Generated more income for the company by promoting the company’s menu items

• Acquired high number of customer loyalty by providing excellent customer service Splendid Sun Productions / Lowbrow Palace El Paso, TX Street Team Captain / Promoter October 2019–February 2022

• Increased ticket sales by developing promo distribution strategies to local businesses in two areas: Las Cruces and El Paso

• Administered company’s promo and social media content

• Expanded the company by networking

• Generated new business partnerships

• Collaborated with partnerships

• Researched new locations to promote organization’s events

• Researched demographics in a diverse population

HCA Healthcare / Las Palmas Medical Center El Paso, TX Food Service Aide / Food & Nutrition August 2022–May 2023

• Strong understanding of hospital environment including policies, procedures, and protocols

• Self-motivated with proven commitment to a high level of customer service

• Experience in hospital and health care related setting

• Maintained accuracy of all patient meals

• Ensured patient food selection is accurate in meeting appropriate diet and modifications

• Properly documented patient information

• Follow laws of HIPAA regulations

Education Experience

The University of Texas at El Paso

Bachelor of Biological Sciences Biomedical Science College of Science Cum Laude Spring 2020- May 2023

• Cumulative GPA of 3.77

• Biomedical science coursework: mammalian physiology, organic chemistry, biochem, human anatomy, botany, microbiology, molecular cell biology, histology, ecology, and genetics.

• Molecular Cell Biology Laboratory: research on compound betulinic acid and how it may contribute to potential cancer-treating therapies that can aid in inhibiting or slowing down the hyper-proliferation of cell line A549 cells in lung cancer.

• Models of Neurodegenerative and psychiatric disease course with lab included. In this course animal models were used to study neurodegenerative and psychiatric disease. Learned basic practical statistical analysis methods such as: power analysis, t-test, ANOVA, variability test, Kolmogorov-Smirnov test, mean, median and confidence intervals. Assisted in different lab procedures and recorded data

• Psychology course of social and behavioral sciences. Learned concepts, theories, significant findings, methodologies, and terminology that is applied to the field of psychology. Engaged and assisted in student’s psychological research.

• Sociology course. Learned sociological perspectives and contributions that sociology can bring to social sciences. Applied perspectives of symbolic interactionist theory, conflict theory, and structural functionalist theory to qualitative and quantitative data. Understood intersectionality and connections between race, class, gender, disability, sexual identity, and other forms of structural inequality.

• Theories & Methods of Health Behavior. Learned and applied different techniques of health behavior change. Examined various approaches of motivating and maintaining positive behavior change. Understood major behavioral theories.

• Vertebrate Physiology Methods course. Learned new techniques and instrumentation used in the study of vertebrate function such as electromyography (EMG), electrocardiography (ECG), urine analysis, electroencephalography (EEG). Performed extensive research on childhood Alzheimer’s, Sanfilippo Syndrome.

Personal

Skills

• Bilingual (Spanish and English)

• Proficient in Microsoft Office

• PPE knowledge

• Laboratory safety experience

• Customer Service

• Networking

• Leadership skills

• Social media campaigns

• Experiment design

• Exceptional research skills

• Flow Cytometry

• Database management

• Collaboration

• Strong verbal and written communication skills

• Decision making

• Creative thinker

• Effective time management

• Data analysis

• Deep knowledge of clinical research protocols and regulation compliance

• High familiarity with electronic data and internet

• Pipetting

• Laboratory equipment knowledge

Activities/Interests

• Alpha Xi Delta

• Keep State Great: Annual community service where students, staff, and alumni of New Mexico State University are involved in projects that beautify campus such as cleaning, painting, and picking up trash

• AmaXIng Challenge: Step it Up 5k Run/Walk philanthropy event on New Mexico State University campus. A 5k run where students, staff, faculty, families, and all community members are invited to attend and help Alpha Xi Delta raise money and awareness for Autism Speaks

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