Front Desk Property Manager
Resume:
RONALD CASTROMAN
****************@*****.***
OBJECTIVE
To develop my career as a property manager in a highly professional and dynamic organizational environment.
Property Manager
Dedicated and technically skilled Hospitality business professional with a versatile administrative support skill set developed through experience as an Administrative Assistant, Front Desk Team leader, Front Office Manager, Front Office Supervisor, Night Auditor and Front Office Clerk.
Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency and customer satisfaction. Offer advanced computer skills in MS Office, MR Application, Avid Exchange, Tops Accounting System, Building link and Connect System SKILLS
Front Office Management
Teambuilding & Supervision
Staff Development & Training
Policies & Procedures Manuals
Report & Document Preparation
Spreadsheet Creation
Credit card settlement
Bookkeeping & Payroll
EXPERIENCE
2022 TO PRESENT
LCAM GENERAL PROPERTY MANAGER, FIRST SERVICE RESIDENTIAL
Running board meetings
Drafting budgets and special assessments for the fiscal year
Interacting and maintaining dealings with legal matters pertaining with the property association/board
Draft and create business plan for the association
Track insurance renewals and ensure that the board of directors has insurance renewal proposals in a timely manner
Conduct annual safety meetings and reports for corporate annual inspections
Repair and maintain life safety equipment for annual fire inspection
Coordinate regular inventory of all business property
Understanding local laws, regulations, and statutes 2
Negotiate and obtain bids for projects
Handle violations and evictions for tenants and owners
Ensure the property is legally compliant with all Florida statutes
File taxes and manage/generate regular reports for board members
Perform audits of all bills related to the day-to-day operations of the association
Supervising staff of five
Collecting maintenance and property fees from tenants and property owners
Paying property expenses including taxes, mortgages, payroll, insurance, premium and maintenance cost
Reporting property financial status, occupancy, and expiring lease to property owners
Meeting potential tenants, showing property and assessing their applications in accordance with anti-discrimination laws and Florida statues
Run annual election meetings including candidate application as well as candidate bios
Inspecting properties and arranging for repairs and new materials as required
Arranging contracts for maintenance trash removal landscaping security and other ongoing services and managing disputes with these service providers where appropriate
In charge of collection and delinquency reports
In charge of special assessment projects for the fiscal year
Process checks and invoices
In charge of placing work orders for maintenance department to fulfill repair duties 2019 TO 2022
ASSISTANT MANAGER, FIRST SERVICE RESIDENTIAL
Collecting maintenance and property fees from tenants and property owners
Paying property expenses including taxes mortgages, payroll, insurance, premium and maintenance cost
Reporting property financial status, occupancy, and expiring lease to property owners
Meeting potential tenants showing property and assessing their applications in accordance with anti-discrimination laws
Inspecting properties and arranging for repairs and new materials as required
Arranging contracts for maintenance trash removal landscaping security and other ongoing services and managing disputes with these service providers where appropriate
In charge of collection and delinquency reports
Help property manager obtain bids for projects
Assist property manager in special assessment projects for the physical year
In charge of issuing violations to residence
Process checks and invoices
In charge of placing work orders for maintenance department to fulfill repair duties
Assisting property manager with budget preparations 2014-2019
FRONT DESK TEAM LEADER/ ADMIN, FIRST SERVICE RESIDENTIAL
Increased customer service and resident wellness.
Managed weekly schedule for Front Desk team members. 3
Managed day to day operations of the Front Desk department.
Provided Payroll hours for Front Desk department to Management
Trained Front Desk staff in procedure and company policies.
Created Front Desk Department operating procedure
Managed daily shift meetings
Assisted Property Manager in obtaining quotes for building contractor needs.
Assisted Property Manager regarding budget preparations.
Assisted Chief Engineer and Property Manager regarding building inspection. 2012-2014
FRONT OFFICE MANAGER, WESTGATE RESORT
2010-2012
FRONT OFFICE SUPERVISOR, WESTGATE RESORT
2008-2010
FRONT OFFICE CLERK, WESTGATE RESORT
Repeatedly promoted during 5-year tenure with Westgate Resorts, culminating in Front Office Manager responsibility for coordinating all office functions and supervising a team of six Hospitality professionals.
Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions.
Increased total sales revenue by 15 % by implementing specific sales techniques.
Decreased employee turnover, by implementing front office commissions for room bookings
Increased customer service numbers by establishing better over the phone greeting and customer interaction techniques
2001-2009
BARTENDER/SERVER, BOSTON CULINARY GROUP SUN LIFE STADIUM Served as Head Bartender and Head Server for the club level and VIP level Results:
Helped drive a 10% increase in customer satisfaction
Created automated daily inventory reports for purchasing needs
Quickly became a trusted assistant to the Company Bar Manager and General manager EDUCATION
DECEMBER 2011
BACHELORS DEGREE, FLORIDA INTERNATIONAL UNIVERSITY Major: Hospitality Management GPA: 3.5
Minor: Business Finance
JUNE 2005
ASSOCIATE DEGREE, MIAMI-DADE COMMUNITY COLLETE
4
Major: Business Administration/Pre-Law GPA 3.4
SEPTEMBER 2024
FLORIDA CAM LICENSE
License number: 47375
MAY 2024
CPR CERTIFIED
LANGUAGES
Fluent in English, Spanish and Portuguese Verbal and Written
Contact this candidate