SC

STEPHANIE CACIOPPO

adxsko@r.postjobfree.com 813-***-**** Dade City, FL 33525

Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. Customer Service

Policy and Procedure Adherence

Time Management

Upselling Techniques

Sales Goals Attainment

Product Recommendations

Merchandising Knowledge

POS System Operation

Relationship Selling

Excellent Communication Skills

Jim Browne Automotive Dade City, FL

Sales Associate

06/2022 - Current

Formed impactful relationships with current customers while initiating cold and warm calls with prospects.

Educated customers about sales processes, warranty requirements and service standards.

Consistently exceeded quotas by pursuing and closing sales. Adhered to standards of quality and service and industry regulations. Responded to inquiries from potential customers via email and telephone. Managed sales negotiations and financing options.

Greeted customers at arrival to build positive relationships and discuss vehicles.

Maintained high referrals and consistent repeat business due to first-rate customer service standards.

Checked purchased vehicles at delivery time for damage and completed remaining preparations.

Explained differences between models to clients, comparing and discussing capabilities and features.

Showcased vehicle features and took customers on test drives in local area. Maintained up-to-date database of sales contacts and customer information.

Analyzed customer needs to make suitable product recommendations and demonstrations.

Followed up with customers to build long-term relationships and successful referrals.

Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices. Collaborated with prospective customers over phone and email to schedule sales appointments.

Summary

Skills

Experience

Docs pub and grill Dade City, FL

Bartender Shift Manager

02/2013 - 12/2016

Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.

Supervised cleanliness of guest service areas before, during and after service.

Monitored daily checklists and side worksheets to keep other bar staff members on task.

Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.

Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Displayed and retained extensive knowledge of liquors, wines and entrees. Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.

Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Trained new bartenders on drink preparation and upselling techniques. Upsold customers from shelf to premium brands to help boost sales. Prepared cocktails from bar recipes and served wine, draft and bottled beer.

Collected and organized daily till totals and tips. Balanced daily registers and generated sales reports for management. Checked identification of guests to verify age requirements for alcohol purchase.

Kept track of bar tabs and transferred open tabs to dining area for wait staff.

Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.

Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Planned and coordinated special events to boost customer numbers and profits.

Recommended food and drinks to patrons based on preference, pairings and special promotions.

Zephyrhills High School Adult Education Zephyrhills, FL High School Diploma

11/2010

Gm mark of excellences 3 years in a row.

Recognized as Employee of the month for outstanding performance and team contributions. Education and Training

Accomplishments

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