Lisa Wiggins Taylor

Quality Analyst

Raleigh, North Carolina, United States

+1-919-***-****

adxsk7@r.postjobfree.com

WORK EXPERIENCE

October 2019-Current

Stephen Minister

Stephen Ministery of North Raleigh United Methodist Church

Raleigh, North Carolina, United States

Listen carefully to care receiver

Provide prayer

Be understanding.

Walk with them on journey back to health

April 1998-July 2022

Senior Quality Analyst and Trainer

HR Solutions

Cary, North Carolina, United States

Quality Management & Training

HR Solutions

Employed by Conduent, Xerox, Affiliated Computer Services, UNIFI, Mellon, PricewaterhouseCoopers, and Coopers &

Lybrand at the same desk and in the same location during the period of 1998-2022

Senior Quality Analyst and Trainer

Identified achievements

Reported opportunities for improvement

Monitored representative phone calls

Recorded client & representative activities

Implemented monthly/quarterly reporting

Piloted new "Professional Telephone Techniques" course

Software:

Word Powerpoint Excel Access

Verint Nice Dictaphone Blue Pumpkin

Centerview Sharepoint IEX

January 2018-January 2019

Librarian

Rose Glen Village

Wilkesboro, North Carolina, United States

Coordinate an entire library reorganization

Meet with the library committee

Work to keep reading material that assists senior readers

1996-1998

Reception/Administrative Assistant

Headway Corporate Resources

United States

• Provide reception services

• Provide administrative assistance

EDUCATION

-Current

Master of Education

University of North Carolina

Greensboro, North Carolina, United States

Master of Education, University of North Carolina - Greensboro, Greensboro, NC

-Current

Bachelor of Science in Education

University of North Carolina

Greensboro, North Carolina, United States

Bachelor of Science in Education, University of North Carolina - Greensboro, Greensboro, NC

• Education

SKILLS

HR Outsourcing HR Solutions HR Performance Management Office Assistant Receptionist Xerox

Dictaphone Reception/Administrative Librarian Medical Office Assistant Blue Pumpkin Sharepoint

Microsoft Sharepoint WebEx Microsoft Office

CERTIFICATIONS

Career Certificate Program

LANGUAGES

English - Intermediate

WORK AUTHORIZATION

I am authorized to work in the following countries:

• United States

Contact this candidate