PAT HARRIS - MBA

Indianapolis, IN 317-***-**** https://www.linkedin.com/in/patharris/ adxsjt@r.postjobfree.com PROFESSIONAL PROFILE

* **** ********* ********** ************* with business experience seeking an opportunity to work with Salesforce as a Salesforce Business Analyst or with Salesforce CPQ / Revenue Cloud. SKILLS & TOOLS

• Certified Salesforce Admin

• Certified Salesforce CPQ

Specialist

• Multi-currency price books

• Lightning Exp. / Data Loader

• Sales Cloud experience

• Agile/Scrum Training

• Requirements gathering

• Project Management

• Prodly User

• Trailhead 2x Ranger

• JIRA /TEMPO

EXPERIENCE

DTN - Omaha, NE, Remote June 2022 - June 2023

Sr. Software Engineer - Salesforce Engineer (CPQ)

● Focus on the implementation of Salesforce CPQ across DTN’s global landscape (Deployed 9/2022)

Subscription and asset CPQ product creation with bundles, product rules, price rules, using summary variables when necessary (3800 active products and continuing to grow)

Block pricing, discount schedules and configuration attributes

● Work with multi-currency price books and exchange rates

● Work on cases with CPQ org break fixes involving quotes, orders, contracts and renewals

● Collaboration with multiple stakeholders, gathering requirements to process tickets (2200 tickets created to date)

● End-user support, troubleshooting org issues and training users. CGI - Montreal, Quebec (US Division), Remote May 2021 - June 2022 Salesforce Consultant

● CPQ Implementation: International Fortune 500 Manufacturing Company in 2 different divisions one org

Worked as directed under a Solutions Architect with 18 Salesforce certifications

■ Advanced Approvers: created approvers and approval chains

■ Other work as directed

● CRM Buildout: Youth focused Non-Profit

● Managed Services: International Science company; Served in combined PM/BA role Lessonly by Seismic (Lessonly acquired by Seismic in 2021) - Indianapolis, IN, Remote March 2020 -May 2021 Salesforce Administrator

● Sole, Salesforce Administrator with 130+ users of Sales Cloud and CPQ

● Managed and updated Salesforce CPQ cloud; performed Business Analyst duties

● Managed over 15 other integrations including: Conga Composer, DocuSign, SalesLoft, Gong and many others

● ETL activities using Data Loader

● Handle all administrative functions including user account maintenance, onboard/ off-board employees and all other functions associated with the Salesforce org. PAMM Enterprises – Indianapolis, IN February 2004 - March 2020 Entrepreneur - Project Manager - Salesforce Administrator

● Owned a bathroom remodeling company

● Project management of work activities with contractors, subcontractors, vendors and customers

● Pro bono Salesforce Administrator with a local nonprofit gathering requirements to identify business needs, support user training and report/ dashboard creation Pat Harris Page 2

Salesforce Saturday, Founder – Indianapolis, IN March 2019 – December 2022

● Salesforce Saturday provides an informal, local outlet to learn, share, collaborate, network, mentor, and explore the Salesforce platform and ecosystem.

Salesforce Pathfinder Training Program - Indianapolis, IN October 2018 - January 2019

● Salesforce-Deloitte Pathfinder’s program developed to provide state-of-the- art training and resources to Administrators and Developers

● During the training, technical skills are advanced on the Salesforce platform to enhance Salesforce Administrator skills

UNITED PARCEL SERVICE (UPS) – Indianapolis, IN February 1994 – February 2004

● Delivery Operations Management-Trained new drivers with a 94% success rate o Frequent customer contact, managed delivery operation of 75 drivers

● Comprehensive Health and Safety Process Manager-With my team we reduced OSHA frequency 198%

● Human Resources Generalist-Reduced cost of hiring 134%/ reduced Probationary turnover 522%

● Industrial Engineering Supervisor- Completed work measurement studies OTHER WORK EXPERIENCE

● Transportation Analyst – Claims analysis, CSR projects (business analysis/ created use cases).

● Dispatcher using ClickSoftware (now Salesforce FSL)

● Solutions Architect

PROFESSIONAL TRAINING

● Salesforce Certified CPQ Specialist, Salesforce - Indianapolis, IN

● Salesforce Certified Administrator 201, Cert. 19777451 Salesforce – Indianapolis, IN

● Graduate Salesforce / Deloitte Pathfinders cohort – Indianapolis, IN o Salesforce ADX – 201, Administrative Essentials for New Admins in Lightning Exp. Indianapolis, IN

● Excel MOS Certification, Acclaim / Ivy Tech – Indianapolis, IN

● Six Sigma Black Belt Certified, Purdue University – Indianapolis, IN EDUCATION

● Master of Business Administration, Indiana Wesleyan University – Marion, IN

● Bachelor of Science, General Management (Marketing Specialization), Purdue University – West Lafayette, IN

o 4 yr. letter winner, Women’s Basketball

o Member of Board of Directors of the Purdue Exponent (Student Newspaper which has been 100% independent of Purdue University since 1969)

COMMUNITY INVOLVEMENT

● Salesforce Saturday Indianapolis founder; Indianapolis Salesforce User Group

● Teaching Assistant, Salesforce Build an App Training / Indianapolis Women in Technology User Group (IWIT)

● Central Indiana Red Cross Development volunteer, working with Salesforce

● Indiana VEX Robotics State Championships - 5th Year Volunteer 2023

● Indiana Sports Corporation - Multiple volunteer assignments

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