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Customer Service Clinical Technician

Location:
McLean, VA
Salary:
54000
Posted:
June 19, 2023

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Resume:

Hanna J. Park

adxsja@r.postjobfree.com

Cell: 703-***-****

***** ****** **** **. *********** VA, 20120

Objective:

Highly skilled and detail-oriented Clinical Technician with a strong background in patient care and independent working. Committed to delivering exceptional customer service.

Summary of Qualifications:

●Extensive experience as a Clinical Technician with a focus on patient care and customer service

●Skilled in conducting eligibility verification and identifying discrepancies

●Microsoft word and excel knowledge

●Excellent problem-solving abilities and the ability to work under pressure

●Detail-oriented with a strong focus on quality and accuracy

●Exceptional interpersonal skills and ability to work well within a team

●Adaptable to new situations and challenges as well as being able to multitask

Professional Experience:

Clinical Technician 2 (Float Pool) Inova Fairfax Medical Hospital Falls Church, VA 11/2021 to Current

●Documented care in the EPIC system, ensuring accurate and detailed records

●Familiarized with all units and departments, providing support to patients across various departments

●Conducted routine assessments of vital signs and performed glucose checks

●Demonstrated proficiency in operating medical equipment, including EKG and bladder scan

●Certified in peripheral IV/phlebotomy and experienced in Foley insertion

Clinical Technician Inova Schar Cancer Institute, Infusion Falls Church, VA 02/2019 to 11/2021

●Certified in peripheral IV/phlebotomy in the state of Virginia

●Checked in/out patients, providing excellent customer service and addressing inquiries

●Conducted pre- and post-treatment assessments of vital signs to monitor patient well-being

●Scheduled appointments and answer phone calls

● Prepare patient rooms for required procedures

●Collaborated with healthcare professionals to ensure seamless patient care

Registered Medication Aide Cobbdale Assisted Fairfax, VA 07/2017 to 06/2019

●Provided compassionate care and assistance to residents with activities of daily living (ADLs)

●Obtained, recorded, and reported vital signs for medication administration

●Administered medication following physician's orders and adhered to strict medication protocols

●Handled and prepared narcotics safely and accurately

●Reordered medications from the pharmacy and maintained proper inventory

Certified Nurse Aide Gainesville Health and Rehab Gainesville, VA 04/2017 to 09/2017

●Assisted residents with ADLs, ensuring their comfort and well-being

●Documented on EPIC patient intake, dietary requirements, and assisted with feeding

●Recorded patient conditions and vital signs before and after medical operations

●Conducted routine checks on patient vitals and promptly reported any concerns

Education:

High School Diploma Westfield High School 06/2015

Certifications:

●BLS certified (American Heart Association) Issued: 2/16/2017

●CNA (Certified Nurse Aide) certified by the State Board of Nursing in Virginia Issued: 4/2/2017

●RMA (Registered Medication Aide) certified by the State Board of Nursing in Virginia Issued: 7/29/2017

Skills:

●Strong understanding of medical terminology

●Proficient in using EPIC system for documentation and claim management

●Excellent attention to detail and ability to work under pressure

●Strong organizational skills and ability to prioritize tasks effectively

●Outstanding interpersonal and communication

References: Available upon request



Contact this candidate