Heraly Johana Gonzalez Cese

***** ******** **** *****, ******* 33196

Phone number: +1-305-***-****

E-mail: adxsiu@r.postjobfree.com

Date of Birth: 12/26/1985

Nationality: Venezuelan

Age: 37 years old

Marital Status: Married

Employment History

POSITION TITLE: Team Lead/ Agent Warehouse

COMPANY: FARMASI US, LLC.

DATES: Mar 2019 – Present.

RESPONSIBILITIES:

•Responsible for Quality Control (QC) of all merchandise coming in and out and the scan system.

•Responsible for Inventory.

•Planning strategies for a good workflow.

•Responsible for data entry on SAP and CRM system.

POSITION TITLE: Insurance Agent.

COMPANY: Expert in Insurance.

DATES: Jan 2017 – Mar 2019.

RESPONSABILITES:

•Selling health and dental insurance policies.

•Customer Service.

•Policies Services and Quality Assurance.

POSITION TITLE: Automobile’s Accidents Analyst/Manager.

COMPANY: Liberty Mutual (Venezuela)

DATES: Sep 2006 – Oct 2016,

RESPONSABILITES:

•Responsible for managing Total Loss Claims Department.

•Customer Service.

•Responsible for Quality Assurance (QA) and Quality Control (QC) of Automobile’s accidents data.

Experience

Administration and Insurance Licensed. University Alberto Adriani, (2010 – 2013) Caracas, Venezuela.

Primary/High School Mis Encantos (1998-2006). Caracas, Venezuela.

Language(s):

English: Basic; Spanish: Fluent.

Personal Attributes

Strong work ethic and works efficiently with a team or independently.

Dedicate, compassionate, emphatic, diligent, tolerant, obedient, and meticulous.

Knowledge of Microsoft (word, excel, power point), practice fusion software.

Communication Skills

Answered customers’ questions and provided information on procedures and policies.

Obtained customer information such as name, address, and payment method.

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