Service Representative Call Center
Resume:
Lola Brown
Huntsville, TX *****
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Verizon - Remote
March 2022 to Present
Intake Specialist
HORNE LLP - Houston, TX
August 2021 to Present
Inbound calls to assist clients with Texas Rent Relief questions or concerns. Dispatcher/VSF employee
Northwest Auto Storage - Houston, TX
January 2021 to May 2021
Enter towed vehicles into system, mark cars, inventory cars, answer phones, release and collect payments for cars
Dispatcher/Office Manager
ASAP Locksmith - Houston, TX
June 2017 to December 2020
Dispatch techs, reorder keys, take walk in customers, cut keys, tech reports, handle banking, hiring/ firing,cleaning the shop
Office Manager/Dispatcher
Westpark Collision - Houston, TX
January 2005 to May 2016
Call insurance companies, oversee repairs, order parts, sign customers to the shop, answer phones Education
Medical in Medical Assistant
Northwest Educational Center - Houston, TX
September 2009 to September 2010
Skills
• Cold Calling
• Bartending
• Serving Experience
• Office Management
• QuickBooks
• Payroll
• Office experience
• Medical Terminology
• Typing
• 10 Key Data Entry
• Management
• Multi-line Phone Systems
• Sales (5 years)
• Mechanical knowledge
• Accounts Payable
• Phone Etiquette
• Programmable logic controllers
• Accounting software
• Data collection
Assessments
Customer Focus & Orientation — Proficient
September 2020
Responding to customer situations with sensitivity Full results: Proficient
Scheduling — Highly Proficient
September 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient
Attention to Detail — Highly Proficient
September 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Call Center Customer Service — Highly Proficient
September 2020
Applying customer service skills in a call center setting Full results: Highly Proficient
Written Communication — Completed
August 2020
Best practices for writing, including grammar, style, clarity, and brevity. Full results: Completed
Call Center Customer Service — Highly Proficient
September 2020
Applying customer service skills in a call center setting Full results: Highly Proficient
Customer Service — Familiar
August 2020
Identifying and resolving common customer issues
Full results: Familiar
Administrative Support Professional Fit — Proficient December 2020
Measures the traits that are important for successful administrative support professionals Full results: Proficient
Electronic Health Records: Best Practices — Proficient December 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient
Medical Terminology — Proficient
December 2020
Understanding and using medical terminology
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Typing 40wpm
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