Operations Manager Inventory Control
Resume:
Miami,FL *****
*********@*****.***
Juana
Hernandez
SKILLS
Over 19 years of management experience. Focused leader specializing in driving operations growth, building solid teams, creating strategic initiatives, providing customer services, and cultivating a strong company image. EXPERIENCE
Marshalls, Coral Gables, FL — Operations Manager
February 2018 - Present
● Help promote a company culture that encourages top performance and high morale.
● Responsible for the overall safety, quality and performance with a top engagement for all customer experience
● Accountable for Executing and exceeding all operational goals
● Strategically forecasting and planning; Annual performance, rewarding and disciplining employees, Resolving any obstacles or opportunities and addressing any stuff needs
● Drives for results
● Trains, mentors and develops teammates along with employees for Career progression and learning.
● Maintains positive associate relations, Addresses associates concerns and ensures all associates are treated with dignity and respect
● Facilitates open communication among associates and management to build trust and effective team
● Oversee budgeting, reporting, planning, and auditing.
● Work to improve quality, productivity and efficiency.
● Plans daily work activities and allocates work assignments among associates based on business needs. Ensures goals are met and store priorities are accomplished.
● Ensures adherence to proper inventory control standards to minimize shrink
Bed Bath and Beyond, New York/Miami, Fl — Operations Manager April 2006 - February 2018
● Operation manager with over 14-years of management experience.
● Interface directly with customers to provide assistance and resolve problems.
● Supervise product inventory; verify quantity and quality of products received.
● Handle scheduling of employees and related personnel issues.
● Supervised all daily functions of store activity to ensure customer satisfaction.
Express, New York — Co-Manager
August 2000 - March 2006
● Took an active role in training and development of Associates
● Provided prompt support to store management in assisting with store promotions and visual merchandising
● Took proactive role in establishing and carrying out all company policies including shrinkage control disciplines and programs
● Assists in distributing work assignments to Associates and ensures store maintenance, cleaning and appearance is up to company standards at all times
● Maintains store-level compliance with company standards of safety, security, facility maintenance, postings/notifications and other administrative duties
● Successfully address customer complaints and resolve problems EDUCATION
Hostos College, New York
August 2000 - December 2003, Bronx
Early childhood education
Richard R Green HST, New York
August 1996 - June 2000
Teaching
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