Service Representative Fulfillment Associate

TONI R. TOMPKINS

Seeking position requiring excellent customer service skills in an office environment. Position should require a variety of tasks. Including word processing, and spreadsheet and database program use.

EXPERIENCE

Hawk Chrysler Dodge Jeep

BDC Representative

January 2023 to April 2023

Answer Calls to Schedule appointments or direct to Service Advisor

Make Follow up call to service customers after service appointments to get survey results.

Follow up with Parts department on customer orders.

Assit customers with Recall information and get them scheduled for repair.

Big Blue Swim School

Swim Instructor/ Front desk

May 2022 to September 2022

Register children for classes

Explain how lessons work to parents, and billing

Instruct students on safety in the pool and filling them confidence in learning how to swim.

Teaching parents how to safely handle their children in the water.

Assisting listens with getting their babies confidante in the water.

Amazon

Fulfillment Associate

September 2021 to May 2022

Sort packages for shipping

Scan packages for shipping

Assist with warehouse signage

Load Trucks with outgoing packages

Bravens Inc. (Infosys inc.)

Office Admin

February 2021 to September 2021

Conduct weekly call with office Status

Answer calls and direct to proper department

Sort mail and order supplies

Schedule meetings for conference meetings

Schedule monthly maintenance for office

Beacon Hill Staffing /Dovenmuehle - Lake Zurich, IL

December 2020 to 2/2021

Printing out letter on letter head and tracking mail that goes out.

Making phone calls for collections.

Kuehne & Nagel

Warehouse associate

October 2019 to December 2019

Distributed received goods for picking

Maintained clean and safe work environment

Customer Service Consultant

Allstate

November 2018 to April 2019

Clients Include: Allstate, Advanced Disposal, Amazon

Handled high volume phone calls from clients to get information on claims

Forwarded information to the correct people

Followed up on calls that were received

Answered calls from commercial account holders to collect on past due invoices

Reprinted invoices as necessary

Followed up and managed delinquent accounts

Packed and prepped orders for shipping

Checked packages to insure they were sealed and labeled properly

Uphold great customer service skills

Fulfillment Associate

Amazon Fulfillment Center

September 2017 to December 2018

Responsible for handling products off the line and verify them in the system

Transported things from one department to another

Maintained items to be stored in fulfillment center and later picked for orders

06/2018 to 05/2019 PLS FINANCIAL, OAKBROOK, IL

Customer Service Rep

I answer inbound calls to answer account inq.

I submit statement req and replacement card req.

09/2017 – 8/2018 Amazon Fulfillment Center, Aurora, IL

Fulfillment Associate

I get products off the line to check them in the system.

I also transport things from one department to another on a tugger to be stored in the fulfillment center to later be picked for orders.

3/17 – 7/17 In The Swim West Chicago, IL

Customer Service Representative

Answering inbound Phone Calls to take orders

Assisting customers with Ordering products and supplies

Verifying Shipping information

Being a liaison between Customer and Shipping carrier for issues.

9/15 - 9/17 Banner Personnel

Temp Agent ( Various locations)

Going to different companies to fill in where there was a need

Customer service duties, answering phones and filing

Verifying health information

08/2016 - 10/2016 CVS Pharmacy – Cashier

Assist Customers with their purchases

Assisted Customers with photo orders

Restocking and keeping the store clean and tidy

07/01/15 - 3/18/16 College of DuPage – Glynn Ellyn

Cashier

Answer calls from student with questions about account.

Assist students and employees with payments to their account.

Made collection calls to student that owed balances on student accounts.

Cash employee personal checks

Issue student refund checks

Print out student registration statements

Contact students to collect on their accounts

Process payment information for other department

4/15 - 06/15 Walgreens

Customer service/ Cashier

Ring up Customers when they are ready to check out

Assist Customers when they were looking for something in particular

Assist customers to cars when they needed extra help

11/14 – 3/15 Catamaran Home delivery – Lisle IL

Accounts Receivable

Answer Phone calls from patients about prescription orders

Release orders to ship

Assist client with orders

Collect payment for orders

Sometime make calls to patients to see if orders were needed.

6/12 – 09/13 Will County Community Health Department –Family Health Services (WIC Office) Bolingbrook, IL

Admin. Clerk

Answering Phones

Greeting Clients as they come in for appointments

Scheduling Appointments

Registering Clients

Assisting Patients in finding referral sources

Filing and Creating new charts

Working with cornerstone software, Microsoft Outlook

9/09 – 6/12 Will County Community Health Center Joliet, IL

Medical Secretary

Answering Phone Calls

Scheduled dental Appointments

Registering Patients

Verifying insurance information

Assisting Patients in finding referral sources

Exiting Patients (Scheduling next appointments & Collecting payments)

Misc. Filing. I have worked on three different systems. Health Pro XL, Next Gen, and QSI.

7/05 –9/09 Advance Resources Downers Grove, IL Temp Agent

My Work here consisted of many things.

I worked as needed. Most of my assignments were customer service and clerical based.

10/02 – 6/05 Midwest Bank & Trust Melrose Park, IL

Receptionist / Customer Service / Bookkeeper

Answer multi – line phones, Sort and Distribute Mail

Answering Customer Calls, Giving Account Information, Safe Deposit Box, Process CD Interest Checks, Proof of Deposit Report, verifying signatures, Checking Large Items.

Working on Jack Henry System, Citrix

High School : Proviso West High School Graduated 08/90 to 6/94

Contact this candidate