Center Agent Call

Erica Mathule

Name : Erica

Surname: Mathule

Address: **** **** *

Tumahole

Parys

9585

Email address: *************@*****.***

CELL PHONE NUMBER: 065*******

:

PERSONAL INFORMATION

Birth Date : 25/07/1983

ID Number : 830**********

Age : 39

Gender : Female

Marital Status : Single

Dependant(s) : 01

Nationality / Race : South African

Driver’s License : Code 10

Language Proficiency : speak write

English Good Good

Sesotho. Good Good

Zulu. Good Fair

Afrikaans. Fair Fair

Criminal Record :None

PERSONAL STATEMENT

I am a responsible, honest and committed worker.

I am target driven; therefore I have excellent time management skills to meet deadlines.

I am a fast learner and pride myself on my aspiration to constantly grow and broaden my knowledge.

My nature of respecting people from all levels of life and status contributes to being a valuable team player.

EDUCATION

Secondary Education:

School:

Year:

Matric

Yakhisizwe high Parys

2003

Subjects:

Accounting, Business Economics, Economics, Sesotho, English, Afrikaans

Tertiary Education:

Institution:

Year:

End User computing certification

Project management certification

Stanford Business College

Academy of York

2004

2014

WORK EXPERIENCE / HISTORY

Previous Work Experience

Company:

Capitec bank

Date:

2008/01/25 to 2017/05/30 (Resignation

Designation:

Parys

Responsibilities:

Sales Consultant

Loan granting

Arrears management

Administration

Clients relation officer

Reference:

Mr Thulo Patrick Mohlamme 067*******

Previous Work Experience

Company:

WJ Legal services

Date:

2019/01/05 to 2020/07/30 (Covid-19)

Designation:

System Used:

Parys

Client systems

Absa - DM9

Wesbank - SMAC

Standard bank – SDV

Iemas. -SWORDFISH

Responsibilities:

Debt collection and Tracer

Arrangements

Issuing of Warrants of delivery

Tracing

Issuing letters S129

Repossession

Monthly payment arrangement

Field tracer

Reference:

Miss Paulina Meno 061*******

Current Employment

Company:

Vericred Collections

Date:

15/05/2021 to Current

Designation:

Potchefstroom

Responsibilities:

Debt collector

Inbound call center agent

Pre-legal Department

Administration

Payment arrangement:

Immediate payment scp arrangement

Electronic transfer arrangement

Debi-check arrangement

Issuing paid up letters

Issuing of S129 letter of demand

REFERENCE:

Amanda Mashoko 061*******

Rodney Setenane 067*******

Curriculum Vitae –

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