ANETRA TILLEY
** ********* *** *** *-**, Montclair, NJ · 973-***-****
*******@*****.***
Career Objective: To secure a challenging position with an organization offering the opportunity of growth and advancement, which will allow me to utilize my various professional and organizational skills.
WORK EXPERIENCE
Courtyard Marriott
Front Desk Agent
12/21 - Present
● Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
● Secure payment, verifying and adjusting billing as needed
● Provide guests with room and hotel information, directions, amenities and local interests
● Run daily reports, reviewing to see what needs to be communicated to the next shift's staff
● Complete cashier and closing reports, counting the bank at the end of each shift securely
● Accept and record wake-up calls, delivering to the right department
● Communicate any emergency, lost item or theft to proper security staff and/or authorities
● Keep contingency lists in case of emergency and communicate any necessary messages
Talani Excellent Travel
Assistant (part time) Remote
10/19 - Present
● Telephone and email correspondence with clients and destination liaison
● Calculate total travel costs, book reservations for travel, hotels, car rental, and special events, such as tours and excursions.
● Schedule appointments
Think Soul, LLC
Executive Assistant (part time)
08/20 - 12/21
● Data entry, organizing, cataloging, filing documents
● Assisting the director with ad-hoc projects
● Maintain and update excel and word documents
Our Lady Help of Christians School/Catapult Learning Administrative Assistant
09/96 - 06/20
● Provide administrative support to the Principal and staff of OLHC School
● Assist with answering incoming calls, photocopy and school registration
● Drafts document formats; types forms, letters, reports, and memos
● Collect and process tuition payments
● Coordinate teacher’s conferences and staff meetings
● Receive, sort, and distribute incoming mail
● Prepare records for incoming, transfer, and graduating students
● Greet and assist parents and visitors
EDUCATION Upsala College
1982 - 1984
Major: Bachelor's in Business Administration
SKILLS
● Well versed in Microsoft Office (Word, Excel, PowerPoint, Outlook)
● Written and Verbal Communication
● Organization and Time Management
● Delegating tasks, team building, and creating positive customer service experiences