Customer Service Associate

PB

PATRICIA BERNARD

adxscq@r.postjobfree.com 807-***-**** Dryden, ON P8N0A3

My strongest asset is my ability to adapt and thrive in any environment. Most of my experience is in retail. I have won multiple customer service awards including Manitoba's Best Customer Service Award. As a professional I work well with or without supervision. Quick to grasp new concepts with enthusiasm and a team player, I have all the qualities to offer an exceptional customer service experience.

Sales process engineering

Product and service management

Profit and revenue-generating strategies

Service-driven sales

Recruiting and hiring

Negotiations expert and strong deal closer

Exceptional multi-tasker

Superb time management

Excellent communication skills

Team oversight

Safeway Dryden, ON

Fuel Station Attendant

06/2022 - 06/2023

Maintained adequate food and beverages in display cases and refrigerators for customer convenience

Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels

Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.

Salvation Army Dryden, ON

Retail Customer Service Associate

10/2021 - 04/2022

Help those who are in need of kindness and charity Cash handling and cash reports

Replenished stock and organized product.

Marks Winnipeg, MB

Sales Manager

07/2006 - 10/2007

Boosted team morale and overall sales volume by creating employee incentive sales contests

Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.

Winnipeg Convention Center Winnipeg,

MB

Security Officer

05/2005 - 10/2005

Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras

Documented all security-related situations and submitted in-depth reports to superiors

Warned persons of rule infractions or violations and evicted violators from premises

Monitored premises and recorded all activity in daily officer report. The Buck Boutique Winnipeg, MB

Store Manager

08/2001 - 08/2004

Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage

Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits

Summary

Skills

Experience

Managed inventory tracking and physical inventory counts to minimize loss

Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Club Regent Casino Winnipeg, MB

Blackjack Dealer

05/1999 - 05/2001

Calmed down angry guests or patrons using skills in active listening and positive engagement

Observed casino floor and blackjack table for suspicious activity Explained rules, took bets, and delivered payouts to facilitate movement of games

Provided gambling chips and coin money in exchange for legal currency for players to join in games

Performed functional game duties quickly by efficiently handling money and chips.

ICS International Career School ON

04/2021

Studied dogs and cats in detail. Explored the different coats and appropriate tools to use. Studied animal behavior and how to approach each animal. Covered the different breed cuts and the business aspects of Pet Grooming. It was an online course so I I have little practical experience. What I have is a 97% overall average and all my own tools. Robertson College Winnipeg, MB

Diploma in Security, Investigation And Law Enforcement 12/1999

Red River College of Applied Arts, Technology Winnipeg, MB Science And

Some College

Self Government Administration

Studied the history of Canada's First People. Explored in depth the challenges facing Indigenous people today. Polished leadership skills and followed indigenous practices, Dean's List Honoree Education and Training

Contact this candidate