Office Manager
Resume:
Courtney Thompson-Burns
Southfield, MI *****
adxsal@r.postjobfree.com
I am a highly-organized and motivated self-starter wishing to provide support and assistance to management, administration, and consumers. I have extensive expertise in electronic database management and project management, as well as excellent written and verbal communication skills. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Office Manager
Distinctive Schools-Redford - Redford, MI
April 2021 to Present
High-Energy and highly motivated Office Manager responsible for daily operations of office, enrollment, parent and staff relations and communications. Maintaining state reporting for fiscal school year and student attendance and behavior records.
• Supply ordering and reconciliation
• Time card approval using ADP
• Student Arrival and dismissal check in/out
• Event planning
• Fall/Spring Fiscal Count Day for the State of Michigan
• Substitute Teacher request and assignments
• Maintain/report 75% daily attendance
• Bill payment/petty cash management
Registrar
Detroit Edison Public School Academy - Detroit, MI July 2020 to April 2021
• Responsible for providing customer service to educational facilities, parents, and students regarding enrollment and school programs and activities.
• Paperwork intake and student file management (CA-60) for district of 1400 students
• Database entry and management using PowerSchool data management system
• Record Request fulfillment
• Notify parent and students of acceptance
• Annual count day preparation and facilitation
• Assisted with implementation and migration of distant/virtual learning Patient Access Representative, II
DMC-Sinai Grace Hospital - Detroit, MI
August 2019 to July 2020
• Responsible for providing optimum customer service to patients in the Emergency Department
• gathering demographic information, collections of copays and deductibles
• providing patient education regarding insurance and billing
• problem resolution when necessary
Data Specialist
Covenant House Academy Detroit - Detroit, MI
July 2014 to June 2019
• Responsible for Maintaining and Reporting Pupil Accounting to the State of Michigan's Department of Education
• Facilitate Fall/Spring Pupil Count Day Data
• Maintain and Report Pupil Accounting Data to CHAD School Superintendent, Administrators, and School Board
• Assist with Daily Enrollment and Maintenance of Student Files
• Maintain and Monitor Citrex and MISTAR Student Information Systems Applications
• Validations using MCIR and MSDS to stay in compliance with Department of Education requirements
• Organize and facilitate Back to School and Open Enrollment fairs to increase daily enrollment and promote school curriculum
• Determine eligibility and enroll verified students into 23a/25g Credit Recovery Programs
• Facilitate audit for 25e reporting by verifying enrollment, exit date schedule and attendance
• Facilitate audit for Graduation and Dropout reporting to MDE and CEPI
• Participate in SIP providing data regarding enrollment trends and graduation rates
• Intake and Report 31a Title I student risk factors to MDE/CEPI Enrollment Secretary
Covenant House Academy - Detroit, MI
October 2012 to June 2019
• Responsible for intake, enrollment, scheduling, attendance, document completion, and maintaining student demographics and confidential information for an alternative learning academy servicing at-risk and disadvantaged youth ages 16-22
• Provide mentoring to students in daily living activities
• Organize orientation and administer testing for new enrollees
• Maintain scheduling and organize board meetings for school administration
• Monthly Supply Ordering/Fulfillment
Medical Secretary
Medical Visiting Physicians - Redford, MI
February 2009 to April 2012
• Responsible for managing the office including opening and closing of the facility
• Maintained and organized scheduling for patients, employees and physicians
• Responsible for coding and billing of accounts
• Emergency Medical Record (EMR) entry
• Responsible for all clerical and administrative function Coder/Patient Registrar
Business Health Solutions - Livonia, MI
September 2003 to January 2009
• Performed coding for urgent care center with a large patient base
• Patient registration
• Assisted with back office operations including triage/discharge, billing, clerical duties, customer service, and patient advocacy
Operator
Metro One Telecommunication - Farmington Hills, MI November 2000 to September 2005
• Performed call center operations for hi-volume call center that provided cell-phone customers with directory assistance services.
• Customer service and problem solving
• Data entry
Education
Bachelor's degree in Business Management
Western Governors University - Utah
Present
Associate of Science in Liberal Arts
Oakland Community College - Southfield, MI
May 2012 to October 2016
Diploma in Medical Administrative Assistant
National Institute of Technology - Southfield, MI
January 2003 to October 2003
High school or equivalent in College Prep/General Studies Henry Ford High School - Detroit, MI
September 1992 to June 1994
Skills
• Microsoft Office (10+ years)
• Google Suite (10+ years)
• Epic
• Telecommunication
• Triage
• QuickBooks
• Transcription
• Microsoft Powerpoint
• Accounting
• Customer service
• Typing
• Database management
• Medical coding
• Medical records
• Patient care
• Computer skills
• Insurance verification
• Intelligence experience
• Clerical experience
• HIPAA
• Supervising experience
• Administrative experience
• Personal assistant experience
• Data entry
• Medical billing
• Time management
• Maintenance
• Employee orientation
• Hospital experience
• Accounts payable
• Project management
• Computer operation
• Communication skills
• Organizational skills
• EMR systems
• Medical scheduling
• Medical terminology
• Microsoft Outlook
• Mentoring
• Office manager experience
• Accounts receivable
• Quality control
• Accounting software
• Payroll
• Event Planning
• Google Docs (10+ years)
• Board meetings (10+ years)
Assessments
Customer Focus & Orientation — Highly Proficient
July 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
July 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Highly Proficient
Call Center Customer Service — Completed
June 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Completed
Attention to Detail — Completed
June 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Email — Proficient
June 2019
Measures a candidate’s ability to effectively compose and organize email messages. Full results: Proficient
Reliability — Proficient
May 2019
Tendency to be dependable and come to work
Full results: Proficient
Problem Solving — Familiar
February 2019
Measures a candidate's ability to analyze relevant information when solving problems. Full results: Familiar
Data Analysis — Completed
February 2019
Measures a candidate's skill in interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data.
Full results: Completed
Basic Computer Skills: PC — Familiar
June 2020
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Familiar
Composing & Sorting Email with Microsoft Outlook (PC) — Proficient June 2020
Effectively composing and organizing email messages in Microsoft Outlook. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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