Sales Associate Material Handler
Resume:
Shantel Robinson
San Diego, CA 92126
Phone: 858-***-****
E-Mail: *************@*****.***
Professional Summary
Hardworking Sales Associate delivering great service and expertly handling high volumes of merchandise in bustling retail settings. History of increasing customer purchases through promotional upselling and personalized product recommendations on related items. Leverages talents to increase co-worker confidence, team cohesion, and overall group productivity.Talented sales leader with demonstrated track record of success in promoting products and maximizing customer satisfaction. Excellent merchandiser and organizer quickly restocks and resets shelves throughout day. Effortlessly connect with customers and promote long-term loyalty.Skillfully pursues sales to achieve profit targets and exceed personal quotas. Uses consultative and relationship-based techniques to capture sales opportunities. Persuasive communicator with tenacious nature.
Skills
Customer service
Inventory tracking
Sales and marketing
Guest relations
Payment processing
Merchandise display
Serve customers
Restock shelves
Promote products
Merchandising
Acquire new business
Public speaking
Training
Motivation
Collaboration
Analytical thinking
Customer relations
Customer issue resolution
Customer engagement
Sales techniques
Relationship building
Cold calling
Verbal and written communication
Proposal development
Sales support
Product sales
Negotiation
Appointment scheduling
Strategic planning
Experience
June 2021 to February 2022
7-Eleven San Diego, Ca
Sales Associate
Cashier, customer service, stocking and inventory
Provided accurate information to help customers quickly navigate store and acquire items for purchase.
Supported company mission and values through honesty, integrity, and high-quality performance.
Tracked customer purchases to predict sales opportunities and adjusted merchandise presentations to push certain items.
Welcomed guests and offered quick assistance to handle diverse needs.
Assessed needs and recommended products aligned with customer budget and preferences.
Assisted cashiers and customers with locating products, checking prices, and tracking down replacements.
Unloaded, unboxed, and transported merchandise and set up attractive displays.
Reduced shrink using thorough loss prevention directives and inventory management.
Monitored aisles, restocked store shelves, organized store products, and cleaned spills.
Arranged attractive and creative displays to catch the eye of incoming customers and encourage sales.
Interacted professionally with customers, informing individuals of sales promotions and driving product interest.
March 2021 to May 2021
Corporate technology San Diego, CA
Sales Representative
Provided customers with clear understanding of charges, billing, billing cycles, and customer equipment.
Assisted new members with membership renewals and upgraded high-end membership products to existing members.
Implemented corporate marketing plans and initiated creative strategies to develop business.
Made amicable decisions for customers and company to handle customer situations.
Attended and engaged prospects at networking events.
Motivated fellow workers to perform with persistence and integrity to demonstrate true excellence.
Solicited, coordinated, and scheduled community events.
Maintained up-to-date knowledge about products and promotions.
November 2019 to March 2020
Sun Coast remodeling San Diego, Ca
Sales Representative
Conducted needs assessments and reviewed account information to identify customer needs.
Utilized market research, published reports, consultants, and key decision-makers to assess market opportunities.
Entered, updated, and maintained daily activity and prospect information.
Made amicable decisions for customers and company to handle customer situations.
Attended and engaged prospects at networking events.
Reviewed analytics from monthly email campaigns and followed up on areas of opportunity.
Maintained up-to-date knowledge about products and promotions.
Motivated fellow workers to perform with persistence and integrity to demonstrate true excellence.
Arranged attractive and creative displays to catch the eye of incoming customers and encourage sales.
Interacted professionally with customers, informing individuals of sales promotions and driving product interest.
Maintained robust inventory of available products, avoiding delivery delays and maximizing profits.
Planned efficient sales routes to maximize the number of customers served and incoming revenue.
Consistently organized and restocked display racks to keep the store ready for customer needs.
Revamped the store's shelves to prepare for new seasonal merchandise and planned promotions.
Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal.
August 2017 to November 2019
Ascendant Marketing San Diego, CA
Sales Supervisor
Selected, managed, coached, and developed high-performing team of sales associates to meet or exceed sales targets.
Analyzed results through reporting and translated information into data-driven actionable behavior to drive KPI improvements.
Monitored sales calls to identify and act on strengths and weaknesses in sales techniques, technical accuracy, and company policies.
Answered questions and recommended solutions to address customer complaints.
Conducted pipeline reviews resulting in accurate forecasting, tracking of leads and opportunities, and quota assignments.
Met with sales leadership to provide detailed reporting on overall team performance.
Established and communicated key performance metrics and expectations to optimize sales, visual merchandising, and loss prevention.
Created, implemented, and managed strategic sales plan to achieve high growth targets.
Promoted and spearheaded new sales techniques and executed next season planning to meet profit goals.
Oversaw sales team productivity and results to attain revenue goals and performance targets.
Assisted in training of new sales consultants, including methods for building and managing sales pipeline.
Increased revenue by developing customer relationships, leading to substantial sales growth.
Inventoried stock and reordered items to maintain the appropriate product levels.
Developed new accounts skillfully and penetrated new territories by following sales strategy based on in-depth understanding of current market conditions, opportunities, and competitor threats.
Handled escalated customer issues on behalf of the sales team to recapture customer loyalty and maintain the sale.
January 2015 to July 2016
Kohl's warehouse Dallas, Tx
Material Handler
Stocked workstations with materials listed on shop orders.
Maintained flow of warehouse materials by applying FIFO stock rotation methods.
Promoted and followed safety guidelines for lift truck and forklift safety.
Recorded product issues and return transactions using electronic product tracking databases.
Prepared work orders, bills of lading, and shipping orders to route materials.
Generated and verified necessary shipping paperwork, packing lists, and bills of lading.
Documented inventory location records and filed receipts and invoices appropriately.
Upheld federal and workplace-specific safety guidelines maintaining low incident probability.
Rectified product damages, shortages, and specification concerns through diligent product assessment and supplier communication.
Performed cycle counts and conducted other physical inventory audits to maintain operational excellence.
Worked in different areas of warehouse floor and at dock to meet ever-changing needs.
Sorted, handled, loaded, and unloaded freight using motorized and manual equipment and by hand.
Read from pick lists and accurately located products.
Protected loads by installing bracing, padding and strapping to minimize cargo shifting.
Read from pick lists and located products according to distribution and placement requirements.
Organized stock from the loading dock to smoothly transport to the correct location.
Labeled the containers with identifying information such as storage bins and final destinations.
Moved materials and freight between production areas and vehicles.
Strapped and braced freight to stabilize and prevent shifting or damage to load.
Helped keep the yard organized and efficient by completing general tasks such as railway shunting.
Rigged up frames and platforms with hand and power tools.
Safely operated forklifts, overhead cranes and hoists to move heavy containers and pallets.
March 2014 to January 2015
North American processing Dallas, Tx
Telemarketing Sales Representative
Met or exceeded established activity targets and key performance indicators.
Developed effective follow-up strategy to increase efficiency and sales conversion rates.
Handled all prospects with courtesy and professionalism to establish and maintain high-level satisfaction.
Monitored personal performance to achieve established benchmarks for outbound calls, follow-up calls, and generated quotes.
Balanced new lead generation with follow-up efforts to drive business growth.
Served as product consultant when promoting, recommending, and selling value of credit card processing .
Cold called prospects to generate and qualify high volume of leads.
Tracked and followed up with leads to convert prospects into customers.
Identified sales opportunities and presented key benefits of products to secure new business.
Documented telemarketing activities and produced reports showing results against targets.
Created strong client relationships by providing timely responses to information requests.
Communicated with customers by making cold calls to book new business.
Assisted with team production efforts by setting client appointments and preparing related customer information.
Followed up with prospects to enhance sales team success.
Documented customer phone numbers, address details, and order information in computer system.
Collaborated with sales team to cross-generate leads and prepare proposals.
Education
March 2005 El Paso community college Elpaso, Tx
Associate of Science Nursing
GPA 3.0.
Minor in pediatric care .
Double major in oncology .
Dean's List Honoree, two semesters.
April 2000 Parkland high Elpaso, Tx
High School Diploma
GPA 3.5
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