Alyssa D’Souza Butts

Email: adxrxz@r.postjobfree.com Phone: 647-***-****

Objective: To utilize my current skills in a positive setting where I can continue to adapt and grow both personally and professionally.

Highlight of Qualifications:

● Fluent in English and Intermediate French

● Compassionate open-minded individual who values equity and diversity

● Successful with both self management and team focused environments

● Experience with providing mentoring to diverse and multi-barrier individuals Relevant Skills and Experience:

Customer Service and Support Skills

● Experience working in high traffic environment requiring significant flexibility and multitasking to meet company needs

● Consistently exceeds targets and expectations, special recognition received

● Conducted weekly surveys and engaged with customers on their overall satisfaction

● Identified customer needs and opportunity for compromise to ensure positive experience Organization and Administration Skills

● Responsible for daily inventory control including replenishing stock and tracking

● Provided ongoing support by answering questions for corporate partners and sponsors

● Resolving scheduling conflicts to ensure the operational needs are met consistently

● Demonstrated attention to detail, by ensuring accuracy and meeting deadlines Mentorship Skills

● Provided a safe space for individuals by accessing their needs and being empathetic

● Worked in groups providing leadership through maintaining integrity and respect

● Provided and received constructive feedback to establish and meet goals

● Prioritized active listening, effective communication, and transparency Alyssa D’Souza Butts

Email: adxrxz@r.postjobfree.com Phone: 647-***-**** Volunteer Experience:

Volunteer Inside Out Film Festival Toronto, ON 2022 Mentor U of T Student Experience Toronto, ON 2022

Volunteer ONE Walk to Conquer Cancer Toronto, ON 2015 - 2021 Peer Buddy Best Buddies Program Toronto, ON 2015 - 2019 Work Experience:

Guest Services Representative Toronto Zoo Toronto, ON 02/2019- 10/2019

Experience in providing excellent customer service, handling daily accounts, and maintaining inventory.

Greet guests and provide help in Guest Relations. Keeping an accurate administrative record of all goods, products, and services sold.

Responsible for selling tickets at admission and rides booths and cashier duties Surveyed groups of customers throughout the zoo to solicit feedback about their experience. Education:

Sociology & Linguistics University of Toronto Toronto, ON 2019 - 2022 OSSD Mary Ward Catholic Secondary School Toronto, ON 2019 Additional Certifications and Achievements:

WorkForce Challenge Training 2022

Defusing Angry Customers Certificate 2022

Learning to Lead Program 2021-2022

City of Toronto Tourism Certificate 2019

DELF Exam Ontario A2 - French Intermediate 2019

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